{"id":"tuhi-assistant.tuhi-says-connect-a-cloud-account-first","url":"/faq/tuhi-assistant/tuhi-says-connect-a-cloud-account-first","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"troubleshooting","title":"When Tuhi doesn't help"},"question":"Why does Tuhi say to connect a cloud account first?","alt_questions":["Tuhi can't keep my cloud files online-only","Connect a cloud account first message","Tuhi doesn't see my cloud folders","Which cloud folders can Tuhi see?"],"short_answer":"Online-only only works for cloud folders Storage Studio can see on your Mac. With none present, Tuhi asks you to connect one first; once you have, it lists the folders it sees and offers Keep Cloud Online-Only.","answer_markdown":"Keeping downloaded files online-only only works for cloud folders Storage Studio can see on your Mac. When there aren't any, Tuhi asks you to connect a cloud account first.\n\nOnce you have one — for example iCloud Drive, Dropbox or Google Drive set up on your Mac — ask again and Tuhi names the cloud folders it can see and offers **Keep Cloud Online-Only**. Files stay safe in the cloud and download again when you open them.","answer_html":"

Keeping downloaded files online-only only works for cloud folders Storage Studio can see on your Mac. When there aren't any, Tuhi asks you to connect a cloud account first.

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Once you have one — for example iCloud Drive, Dropbox or Google Drive set up on your Mac — ask again and Tuhi names the cloud folders it can see and offers Keep Cloud Online-Only. Files stay safe in the cloud and download again when you open them.

","answer_text":"Keeping downloaded files online-only only works for cloud folders Storage Studio can see on your Mac. When there aren't any, Tuhi asks you to connect a cloud account first.\n\nOnce you have one — for example iCloud Drive, Dropbox or Google Drive set up on your Mac — ask again and Tuhi names the cloud folders it can see and offers Keep Cloud Online-Only. Files stay safe in the cloud and download again when you open them.","tags":["tuhi","cloud","online-only"],"related":[{"id":"tuhi-assistant.can-tuhi-answer-cloud-questions","question":"Can Tuhi help with cloud accounts and online-only files?","url":"/faq/tuhi-assistant/can-tuhi-answer-cloud-questions"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does Tuhi say to connect a cloud account first? — Storage Studio FAQ","description":"Online-only only works for cloud folders Storage Studio can see on your Mac. With none present, Tuhi asks you to connect one first; once you have, it lists the folders it sees and offers Keep Cloud Online-Only.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Why does Tuhi say to connect a cloud account first?","path":"/faq/tuhi-assistant/tuhi-says-connect-a-cloud-account-first"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/tuhi-says-connect-a-cloud-account-first","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does Tuhi say to connect a cloud account first?","alternateName":["Tuhi can't keep my cloud files online-only","Connect a cloud account first message","Tuhi doesn't see my cloud folders","Which cloud folders can Tuhi see?"],"acceptedAnswer":{"@type":"Answer","text":"Keeping downloaded files online-only only works for cloud folders Storage Studio can see on your Mac. When there aren't any, Tuhi asks you to connect a cloud account first.\n\nOnce you have one — for example iCloud Drive, Dropbox or Google Drive set up on your Mac — ask again and Tuhi names the cloud folders it can see and offers Keep Cloud Online-Only. Files stay safe in the cloud and download again when you open them.","url":"https://storagestudio.us/faq/tuhi-assistant/tuhi-says-connect-a-cloud-account-first"}}]},"fragment":"
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Tuhi, your storage assistant · When Tuhi doesn't help

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Why does Tuhi say to connect a cloud account first?

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Short answer: Online-only only works for cloud folders Storage Studio can see on your Mac. With none present, Tuhi asks you to connect one first; once you have, it lists the folders it sees and offers Keep Cloud Online-Only.

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Keeping downloaded files online-only only works for cloud folders Storage Studio can see on your Mac. When there aren't any, Tuhi asks you to connect a cloud account first.

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Once you have one — for example iCloud Drive, Dropbox or Google Drive set up on your Mac — ask again and Tuhi names the cloud folders it can see and offers Keep Cloud Online-Only. Files stay safe in the cloud and download again when you open them.

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