---
id: tuhi-assistant.tuhi-says-connect-a-cloud-account-first
url: https://storagestudio.us/faq/tuhi-assistant/tuhi-says-connect-a-cloud-account-first
category: "Tuhi, your storage assistant"
subcategory: "When Tuhi doesn't help"
question: "Why does Tuhi say to connect a cloud account first?"
alt_questions:
  - "Tuhi can't keep my cloud files online-only"
  - "Connect a cloud account first message"
  - "Tuhi doesn't see my cloud folders"
  - "Which cloud folders can Tuhi see?"
short_answer: "Online-only only works for cloud folders Storage Studio can see on your Mac. With none present, Tuhi asks you to connect one first; once you have, it lists the folders it sees and offers Keep Cloud Online-Only."
tags: ["tuhi", "cloud", "online-only"]
related: ["https://storagestudio.us/faq/tuhi-assistant/can-tuhi-answer-cloud-questions"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does Tuhi say to connect a cloud account first?

Keeping downloaded files online-only only works for cloud folders Storage Studio can see on your Mac. When there aren't any, Tuhi asks you to connect a cloud account first.

Once you have one — for example iCloud Drive, Dropbox or Google Drive set up on your Mac — ask again and Tuhi names the cloud folders it can see and offers **Keep Cloud Online-Only**. Files stay safe in the cloud and download again when you open them.