{"id":"tuhi-assistant.tuhi-says-it-is-still-reading-my-storage","url":"/faq/tuhi-assistant/tuhi-says-it-is-still-reading-my-storage","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"troubleshooting","title":"When Tuhi doesn't help"},"question":"Why does Tuhi say \"I'm still reading your storage\"?","alt_questions":["Tuhi says give me a moment, then ask again","Tuhi won't tell me my free space yet","Tuhi says it's still getting set up","Why can't Tuhi answer right after launch?","tuhi still checking your drives"],"short_answer":"Storage Studio hasn't finished its first read of your storage since it started, so Tuhi has no real numbers yet and won't invent them. Wait a moment and ask again; it's normal right after launch.","answer_markdown":"It means Storage Studio hasn't finished its first read of your Mac's storage since it started, so Tuhi doesn't have real numbers yet — and it won't make any up. Wait a moment and ask again.\n\nThis usually only happens just after Storage Studio launches. You may see similar wording for other live facts, such as \"I'm still checking your drives\" or \"I'm still checking macOS's local backups\". If it keeps happening long after launch, open **More (•••) → Background Activity** to see whether something is stuck, or [contact support](/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi).","answer_html":"

It means Storage Studio hasn't finished its first read of your Mac's storage since it started, so Tuhi doesn't have real numbers yet — and it won't make any up. Wait a moment and ask again.

\n

This usually only happens just after Storage Studio launches. You may see similar wording for other live facts, such as "I'm still checking your drives" or "I'm still checking macOS's local backups". If it keeps happening long after launch, open More (•••) → Background Activity to see whether something is stuck, or contact support.

","answer_text":"It means Storage Studio hasn't finished its first read of your Mac's storage since it started, so Tuhi doesn't have real numbers yet — and it won't make any up. Wait a moment and ask again.\n\nThis usually only happens just after Storage Studio launches. You may see similar wording for other live facts, such as \"I'm still checking your drives\" or \"I'm still checking macOS's local backups\". If it keeps happening long after launch, open More (•••) → Background Activity to see whether something is stuck, or contact support.","tags":["tuhi","troubleshooting","launch"],"related":[{"id":"tuhi-assistant.does-tuhi-use-my-real-storage-numbers","question":"Does Tuhi use my Mac's real storage numbers or guess?","url":"/faq/tuhi-assistant/does-tuhi-use-my-real-storage-numbers"},{"id":"tuhi-assistant.how-do-i-contact-support-through-tuhi","question":"Can Tuhi open a support ticket for me?","url":"/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does Tuhi say \"I'm still reading your storage\"? — Storage Studio FAQ","description":"Storage Studio hasn't finished its first read of your storage since it started, so Tuhi has no real numbers yet and won't invent them. Wait a moment and ask again; it's normal right after launch.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Why does Tuhi say \"I'm still reading your storage\"?","path":"/faq/tuhi-assistant/tuhi-says-it-is-still-reading-my-storage"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/tuhi-says-it-is-still-reading-my-storage","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does Tuhi say \"I'm still reading your storage\"?","alternateName":["Tuhi says give me a moment, then ask again","Tuhi won't tell me my free space yet","Tuhi says it's still getting set up","Why can't Tuhi answer right after launch?","tuhi still checking your drives"],"acceptedAnswer":{"@type":"Answer","text":"It means Storage Studio hasn't finished its first read of your Mac's storage since it started, so Tuhi doesn't have real numbers yet — and it won't make any up. Wait a moment and ask again.\n\nThis usually only happens just after Storage Studio launches. You may see similar wording for other live facts, such as \"I'm still checking your drives\" or \"I'm still checking macOS's local backups\". If it keeps happening long after launch, open More (•••) → Background Activity to see whether something is stuck, or contact support.","url":"https://storagestudio.us/faq/tuhi-assistant/tuhi-says-it-is-still-reading-my-storage"}}]},"fragment":"
\n
\n\n\n\n\n
\n
\n

Tuhi, your storage assistant · When Tuhi doesn't help

\n

Why does Tuhi say "I'm still reading your storage"?

\n

Short answer: Storage Studio hasn't finished its first read of your storage since it started, so Tuhi has no real numbers yet and won't invent them. Wait a moment and ask again; it's normal right after launch.

\n

It means Storage Studio hasn't finished its first read of your Mac's storage since it started, so Tuhi doesn't have real numbers yet — and it won't make any up. Wait a moment and ask again.

\n

This usually only happens just after Storage Studio launches. You may see similar wording for other live facts, such as "I'm still checking your drives" or "I'm still checking macOS's local backups". If it keeps happening long after launch, open More (•••) → Background Activity to see whether something is stuck, or contact support.

\n\n

Last reviewed

\n\n

Related questions

\n

Also available as Markdown and JSON.

\n
"}