{"id":"tuhi-assistant.what-happens-after-i-send-a-ticket","url":"/faq/tuhi-assistant/what-happens-after-i-send-a-ticket","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"support","title":"Contacting support"},"question":"What happens after I send a support ticket?","alt_questions":["I sent a ticket, now what?","Ticket is open message","Will support email me?","How will I know support replied?"],"short_answer":"You get a confirmation with the ticket's reference. Support replies to your registered email and the reply also appears in My Support with a notification; you can answer either way.","answer_markdown":"You'll see a confirmation that your ticket is open, with its reference. The team replies to your registered email, and the reply also appears in **My Support** inside the app, with a notification so you know there's a new message.\n\nYou can reply either by email or in My Support — both stay in one conversation. Use **View My Support** on the confirmation to jump straight there.","answer_html":"

You'll see a confirmation that your ticket is open, with its reference. The team replies to your registered email, and the reply also appears in My Support inside the app, with a notification so you know there's a new message.

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You can reply either by email or in My Support — both stay in one conversation. Use View My Support on the confirmation to jump straight there.

","answer_text":"You'll see a confirmation that your ticket is open, with its reference. The team replies to your registered email, and the reply also appears in My Support inside the app, with a notification so you know there's a new message.\n\nYou can reply either by email or in My Support — both stay in one conversation. Use View My Support on the confirmation to jump straight there.","tags":["support","ticket","email"],"related":[{"id":"tuhi-assistant.where-are-my-support-tickets","question":"Can I ask Tuhi whether support has replied to my ticket?","url":"/faq/tuhi-assistant/where-are-my-support-tickets"},{"id":"tuhi-assistant.how-do-i-reply-to-support","question":"How do I reply to a support message?","url":"/faq/tuhi-assistant/how-do-i-reply-to-support"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What happens after I send a support ticket? — Storage Studio FAQ","description":"You get a confirmation with the ticket's reference. Support replies to your registered email and the reply also appears in My Support with a notification; you can answer either way.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"What happens after I send a support ticket?","path":"/faq/tuhi-assistant/what-happens-after-i-send-a-ticket"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/what-happens-after-i-send-a-ticket","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What happens after I send a support ticket?","alternateName":["I sent a ticket, now what?","Ticket is open message","Will support email me?","How will I know support replied?"],"acceptedAnswer":{"@type":"Answer","text":"You'll see a confirmation that your ticket is open, with its reference. The team replies to your registered email, and the reply also appears in My Support inside the app, with a notification so you know there's a new message.\n\nYou can reply either by email or in My Support — both stay in one conversation. Use View My Support on the confirmation to jump straight there.","url":"https://storagestudio.us/faq/tuhi-assistant/what-happens-after-i-send-a-ticket"}}]},"fragment":"
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Tuhi, your storage assistant · Contacting support

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What happens after I send a support ticket?

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Short answer: You get a confirmation with the ticket's reference. Support replies to your registered email and the reply also appears in My Support with a notification; you can answer either way.

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You'll see a confirmation that your ticket is open, with its reference. The team replies to your registered email, and the reply also appears in My Support inside the app, with a notification so you know there's a new message.

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You can reply either by email or in My Support — both stay in one conversation. Use View My Support on the confirmation to jump straight there.

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Last reviewed

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