---
id: tuhi-assistant.what-happens-after-i-send-a-ticket
url: https://storagestudio.us/faq/tuhi-assistant/what-happens-after-i-send-a-ticket
category: "Tuhi, your storage assistant"
subcategory: "Contacting support"
question: "What happens after I send a support ticket?"
alt_questions:
  - "I sent a ticket, now what?"
  - "Ticket is open message"
  - "Will support email me?"
  - "How will I know support replied?"
short_answer: "You get a confirmation with the ticket's reference. Support replies to your registered email and the reply also appears in My Support with a notification; you can answer either way."
tags: ["support", "ticket", "email"]
related: ["https://storagestudio.us/faq/tuhi-assistant/where-are-my-support-tickets", "https://storagestudio.us/faq/tuhi-assistant/how-do-i-reply-to-support"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What happens after I send a support ticket?

You'll see a confirmation that your ticket is open, with its reference. The team replies to your registered email, and the reply also appears in **My Support** inside the app, with a notification so you know there's a new message.

You can reply either by email or in My Support — both stay in one conversation. Use **View My Support** on the confirmation to jump straight there.