{"id":"tuhi-assistant.what-should-i-never-paste-into-the-website-chat","url":"/faq/tuhi-assistant/what-should-i-never-paste-into-the-website-chat","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"privacy","title":"Privacy and history"},"question":"Is it safe to give Tuhi on the website my licence key, recovery kit or a code?","alt_questions":["Can I paste my licence key in the chat?","Should I give the chatbot my recovery kit?","Is it safe to type my password in the website chat?","Where do I paste the code Tuhi sent?","Does Storage Studio ever ask for my recovery words?"],"short_answer":"Only paste the one-time code Tuhi e-mails you, where she asks for it. Never paste your licence key, recovery kit, a PIN, a password or card details into any chat — nobody at Storage Studio will ask for them.","answer_markdown":"Only the one-time code Tuhi has just e-mailed you, pasted where she asks for it. Never paste your **licence key**, your **24-word recovery kit**, a **folder-lock PIN**, a **password** or **card details** into any chat — nobody at Storage Studio will ever ask you for them, and Tuhi doesn't need them to help.\n\n- **The one-time code** proves you own the e-mail address. It works once, for 10 minutes, and only in the conversation it was sent for.\n- **Lost your licence key?** In the app, **Email my licence key** under the Activate form in **Settings → License** sends it to the address you bought with.\n- **Your recovery kit** is the only way into your Delta Trust backups. Keep it offline — see [where to keep your recovery kit](/faq/delta-drive/where-should-i-keep-my-recovery-kit).\n\nThe chat removes things that look like e-mail addresses, phone and card numbers, codes and keys before anything is stored, but the safest secret is one you never type.","answer_html":"

Only the one-time code Tuhi has just e-mailed you, pasted where she asks for it. Never paste your licence key, your 24-word recovery kit, a folder-lock PIN, a password or card details into any chat — nobody at Storage Studio will ever ask you for them, and Tuhi doesn't need them to help.

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The chat removes things that look like e-mail addresses, phone and card numbers, codes and keys before anything is stored, but the safest secret is one you never type.

","answer_text":"Only the one-time code Tuhi has just e-mailed you, pasted where she asks for it. Never paste your licence key, your 24-word recovery kit, a folder-lock PIN, a password or card details into any chat — nobody at Storage Studio will ever ask you for them, and Tuhi doesn't need them to help.\n\n- The one-time code proves you own the e-mail address. It works once, for 10 minutes, and only in the conversation it was sent for.\n- Lost your licence key? In the app, Email my licence key under the Activate form in Settings → License sends it to the address you bought with.\n- Your recovery kit is the only way into your Delta Trust backups. Keep it offline — see where to keep your recovery kit.\n\nThe chat removes things that look like e-mail addresses, phone and card numbers, codes and keys before anything is stored, but the safest secret is one you never type.","tags":["tuhi","website","privacy","security"],"related":[{"id":"tuhi-assistant.can-website-tuhi-see-my-account","question":"Can Tuhi on the website answer questions about my own account?","url":"/faq/tuhi-assistant/can-website-tuhi-see-my-account"},{"id":"tuhi-assistant.why-does-website-tuhi-ask-who-i-am","question":"Why does Tuhi on the website ask for my name and email?","url":"/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am"},{"id":"delta-drive.where-should-i-keep-my-recovery-kit","question":"Where should I keep my Delta Trust recovery kit?","url":"/faq/delta-drive/where-should-i-keep-my-recovery-kit"}],"applies_to":"all","wiki":"/wiki/keeping-your-account-safe-in-the-chat","last_reviewed":"2026-11-02","title":"Is it safe to give Tuhi on the website my licence key, recovery kit or a code? — Storage Studio FAQ","description":"Only paste the one-time code Tuhi e-mails you, where she asks for it. Never paste your licence key, recovery kit, a PIN, a password or card details into any chat — nobody at Storage Studio will ask for them.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Is it safe to give Tuhi on the website my licence key, recovery kit or a code?","path":"/faq/tuhi-assistant/what-should-i-never-paste-into-the-website-chat"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/what-should-i-never-paste-into-the-website-chat","inLanguage":"en","dateModified":"2026-11-02","mainEntity":[{"@type":"Question","name":"Is it safe to give Tuhi on the website my licence key, recovery kit or a code?","alternateName":["Can I paste my licence key in the chat?","Should I give the chatbot my recovery kit?","Is it safe to type my password in the website chat?","Where do I paste the code Tuhi sent?","Does Storage Studio ever ask for my recovery words?"],"acceptedAnswer":{"@type":"Answer","text":"Only the one-time code Tuhi has just e-mailed you, pasted where she asks for it. Never paste your licence key, your 24-word recovery kit, a folder-lock PIN, a password or card details into any chat — nobody at Storage Studio will ever ask you for them, and Tuhi doesn't need them to help.\n\n- The one-time code proves you own the e-mail address. It works once, for 10 minutes, and only in the conversation it was sent for.\n- Lost your licence key? In the app, Email my licence key under the Activate form in Settings → License sends it to the address you bought with.\n- Your recovery kit is the only way into your Delta Trust backups. Keep it offline — see where to keep your recovery kit.\n\nThe chat removes things that look like e-mail addresses, phone and card numbers, codes and keys before anything is stored, but the safest secret is one you never type.","url":"https://storagestudio.us/faq/tuhi-assistant/what-should-i-never-paste-into-the-website-chat"}}]},"fragment":"
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Tuhi, your storage assistant · Privacy and history

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Is it safe to give Tuhi on the website my licence key, recovery kit or a code?

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Short answer: Only paste the one-time code Tuhi e-mails you, where she asks for it. Never paste your licence key, recovery kit, a PIN, a password or card details into any chat — nobody at Storage Studio will ask for them.

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Only the one-time code Tuhi has just e-mailed you, pasted where she asks for it. Never paste your licence key, your 24-word recovery kit, a folder-lock PIN, a password or card details into any chat — nobody at Storage Studio will ever ask you for them, and Tuhi doesn't need them to help.

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  • The one-time code proves you own the e-mail address. It works once, for 10 minutes, and only in the conversation it was sent for.
  • Lost your licence key? In the app, Email my licence key under the Activate form in Settings → License sends it to the address you bought with.
  • Your recovery kit is the only way into your Delta Trust backups. Keep it offline — see where to keep your recovery kit.
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The chat removes things that look like e-mail addresses, phone and card numbers, codes and keys before anything is stored, but the safest secret is one you never type.

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Read the full guide →

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