---
id: tuhi-assistant.what-should-i-never-paste-into-the-website-chat
url: https://storagestudio.us/faq/tuhi-assistant/what-should-i-never-paste-into-the-website-chat
category: "Tuhi, your storage assistant"
subcategory: "Privacy and history"
question: "Is it safe to give Tuhi on the website my licence key, recovery kit or a code?"
alt_questions:
  - "Can I paste my licence key in the chat?"
  - "Should I give the chatbot my recovery kit?"
  - "Is it safe to type my password in the website chat?"
  - "Where do I paste the code Tuhi sent?"
  - "Does Storage Studio ever ask for my recovery words?"
short_answer: "Only paste the one-time code Tuhi e-mails you, where she asks for it. Never paste your licence key, recovery kit, a PIN, a password or card details into any chat — nobody at Storage Studio will ask for them."
tags: ["tuhi", "website", "privacy", "security"]
related: ["https://storagestudio.us/faq/tuhi-assistant/can-website-tuhi-see-my-account", "https://storagestudio.us/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am", "https://storagestudio.us/faq/delta-drive/where-should-i-keep-my-recovery-kit"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/keeping-your-account-safe-in-the-chat
last_reviewed: 2026-11-02
---

# Is it safe to give Tuhi on the website my licence key, recovery kit or a code?

Only the one-time code Tuhi has just e-mailed you, pasted where she asks for it. Never paste your **licence key**, your **24-word recovery kit**, a **folder-lock PIN**, a **password** or **card details** into any chat — nobody at Storage Studio will ever ask you for them, and Tuhi doesn't need them to help.

- **The one-time code** proves you own the e-mail address. It works once, for 10 minutes, and only in the conversation it was sent for.
- **Lost your licence key?** In the app, **Email my licence key** under the Activate form in **Settings → License** sends it to the address you bought with.
- **Your recovery kit** is the only way into your Delta Trust backups. Keep it offline — see [where to keep your recovery kit](https://storagestudio.us/faq/delta-drive/where-should-i-keep-my-recovery-kit).

The chat removes things that look like e-mail addresses, phone and card numbers, codes and keys before anything is stored, but the safest secret is one you never type.