{"id":"tuhi-assistant.who-answers-support-tickets","url":"/faq/tuhi-assistant/who-answers-support-tickets","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"support","title":"Contacting support"},"question":"Who am I talking to when I contact support?","alt_questions":["Why does support show as Support Team?","Can I see the support agent's name?","Is Storage Studio support a bot?","What is the ticket reference code?"],"short_answer":"The Storage Studio support team. Replies appear as Support Team with a short reference code rather than a personal name, and each ticket has its own reference shown in My Support.","answer_markdown":"You're talking to the Storage Studio support team. Everyone on the team appears simply as **Support Team** with a short reference code — you won't see a personal name or email address on the other side.\n\nEach ticket also has its own reference, shown when you send it (\"Ticket … is open\") and in My Support, which is handy if you mention it in a later message.","answer_html":"

You're talking to the Storage Studio support team. Everyone on the team appears simply as Support Team with a short reference code — you won't see a personal name or email address on the other side.

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Each ticket also has its own reference, shown when you send it ("Ticket … is open") and in My Support, which is handy if you mention it in a later message.

","answer_text":"You're talking to the Storage Studio support team. Everyone on the team appears simply as Support Team with a short reference code — you won't see a personal name or email address on the other side.\n\nEach ticket also has its own reference, shown when you send it (\"Ticket … is open\") and in My Support, which is handy if you mention it in a later message.","tags":["support","team"],"related":[{"id":"tuhi-assistant.where-are-my-support-tickets","question":"Can I ask Tuhi whether support has replied to my ticket?","url":"/faq/tuhi-assistant/where-are-my-support-tickets"},{"id":"tuhi-assistant.what-happens-after-i-send-a-ticket","question":"What happens after I send a support ticket?","url":"/faq/tuhi-assistant/what-happens-after-i-send-a-ticket"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Who am I talking to when I contact support? — Storage Studio FAQ","description":"The Storage Studio support team. Replies appear as Support Team with a short reference code rather than a personal name, and each ticket has its own reference shown in My Support.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Who am I talking to when I contact support?","path":"/faq/tuhi-assistant/who-answers-support-tickets"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/who-answers-support-tickets","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Who am I talking to when I contact support?","alternateName":["Why does support show as Support Team?","Can I see the support agent's name?","Is Storage Studio support a bot?","What is the ticket reference code?"],"acceptedAnswer":{"@type":"Answer","text":"You're talking to the Storage Studio support team. Everyone on the team appears simply as Support Team with a short reference code — you won't see a personal name or email address on the other side.\n\nEach ticket also has its own reference, shown when you send it (\"Ticket … is open\") and in My Support, which is handy if you mention it in a later message.","url":"https://storagestudio.us/faq/tuhi-assistant/who-answers-support-tickets"}}]},"fragment":"
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Tuhi, your storage assistant · Contacting support

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Who am I talking to when I contact support?

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Short answer: The Storage Studio support team. Replies appear as Support Team with a short reference code rather than a personal name, and each ticket has its own reference shown in My Support.

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You're talking to the Storage Studio support team. Everyone on the team appears simply as Support Team with a short reference code — you won't see a personal name or email address on the other side.

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Each ticket also has its own reference, shown when you send it ("Ticket … is open") and in My Support, which is handy if you mention it in a later message.

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Last reviewed

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Related questions

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