---
id: tuhi-assistant.who-answers-support-tickets
url: https://storagestudio.us/faq/tuhi-assistant/who-answers-support-tickets
category: "Tuhi, your storage assistant"
subcategory: "Contacting support"
question: "Who am I talking to when I contact support?"
alt_questions:
  - "Why does support show as Support Team?"
  - "Can I see the support agent's name?"
  - "Is Storage Studio support a bot?"
  - "What is the ticket reference code?"
short_answer: "The Storage Studio support team. Replies appear as Support Team with a short reference code rather than a personal name, and each ticket has its own reference shown in My Support."
tags: ["support", "team"]
related: ["https://storagestudio.us/faq/tuhi-assistant/where-are-my-support-tickets", "https://storagestudio.us/faq/tuhi-assistant/what-happens-after-i-send-a-ticket"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Who am I talking to when I contact support?

You're talking to the Storage Studio support team. Everyone on the team appears simply as **Support Team** with a short reference code — you won't see a personal name or email address on the other side.

Each ticket also has its own reference, shown when you send it ("Ticket … is open") and in My Support, which is handy if you mention it in a later message.