{"id":"tuhi-assistant.why-did-tuhi-open-by-herself","url":"/faq/tuhi-assistant/why-did-tuhi-open-by-herself","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"about-tuhi","title":"About Tuhi"},"question":"Why did Tuhi open by herself on the website?","alt_questions":["Tuhi popped up on storagestudio.us","Stop Tuhi opening automatically","Tuhi says something needs my attention"],"short_answer":"You're signed in and something needs doing — a payment due, storage near its limit, a support reply, an update or a trial ending. Each is mentioned once a day.","answer_markdown":"Because you're signed in and something needs your attention — a payment due, Delta storage over or near your plan, a reply waiting from support, an app update, or a trial about to end. She says what it is and links straight to it.\n\nShe only opens for something that needs doing, and mentions each thing once a day, not on every page. Close her with **×** whenever you like.","answer_html":"

Because you're signed in and something needs your attention — a payment due, Delta storage over or near your plan, a reply waiting from support, an app update, or a trial about to end. She says what it is and links straight to it.

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She only opens for something that needs doing, and mentions each thing once a day, not on every page. Close her with × whenever you like.

","answer_text":"Because you're signed in and something needs your attention — a payment due, Delta storage over or near your plan, a reply waiting from support, an app update, or a trial about to end. She says what it is and links straight to it.\n\nShe only opens for something that needs doing, and mentions each thing once a day, not on every page. Close her with × whenever you like.","tags":["tuhi","website","account"],"related":[{"id":"tuhi-assistant.can-website-tuhi-see-my-account","question":"Can Tuhi on the website answer questions about my own account?","url":"/faq/tuhi-assistant/can-website-tuhi-see-my-account"}],"applies_to":"all","wiki":"/wiki/tuhi-on-our-website","last_reviewed":"2026-10-04","title":"Why did Tuhi open by herself on the website? — Storage Studio FAQ","description":"You're signed in and something needs doing — a payment due, storage near its limit, a support reply, an update or a trial ending. Each is mentioned once a day.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Why did Tuhi open by herself on the website?","path":"/faq/tuhi-assistant/why-did-tuhi-open-by-herself"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/why-did-tuhi-open-by-herself","inLanguage":"en","dateModified":"2026-10-04","mainEntity":[{"@type":"Question","name":"Why did Tuhi open by herself on the website?","alternateName":["Tuhi popped up on storagestudio.us","Stop Tuhi opening automatically","Tuhi says something needs my attention"],"acceptedAnswer":{"@type":"Answer","text":"Because you're signed in and something needs your attention — a payment due, Delta storage over or near your plan, a reply waiting from support, an app update, or a trial about to end. She says what it is and links straight to it.\n\nShe only opens for something that needs doing, and mentions each thing once a day, not on every page. Close her with × whenever you like.","url":"https://storagestudio.us/faq/tuhi-assistant/why-did-tuhi-open-by-herself"}}]},"fragment":"
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Tuhi, your storage assistant · About Tuhi

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Why did Tuhi open by herself on the website?

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Short answer: You're signed in and something needs doing — a payment due, storage near its limit, a support reply, an update or a trial ending. Each is mentioned once a day.

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Because you're signed in and something needs your attention — a payment due, Delta storage over or near your plan, a reply waiting from support, an app update, or a trial about to end. She says what it is and links straight to it.

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She only opens for something that needs doing, and mentions each thing once a day, not on every page. Close her with × whenever you like.

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Read the full guide →

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Last reviewed

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Related questions

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