---
id: tuhi-assistant.why-did-tuhi-open-by-herself
url: https://storagestudio.us/faq/tuhi-assistant/why-did-tuhi-open-by-herself
category: "Tuhi, your storage assistant"
subcategory: "About Tuhi"
question: "Why did Tuhi open by herself on the website?"
alt_questions:
  - "Tuhi popped up on storagestudio.us"
  - "Stop Tuhi opening automatically"
  - "Tuhi says something needs my attention"
short_answer: "You're signed in and something needs doing — a payment due, storage near its limit, a support reply, an update or a trial ending. Each is mentioned once a day."
tags: ["tuhi", "website", "account"]
related: ["https://storagestudio.us/faq/tuhi-assistant/can-website-tuhi-see-my-account"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/tuhi-on-our-website
last_reviewed: 2026-10-04
---

# Why did Tuhi open by herself on the website?

Because you're signed in and something needs your attention — a payment due, Delta storage over or near your plan, a reply waiting from support, an app update, or a trial about to end. She says what it is and links straight to it.

She only opens for something that needs doing, and mentions each thing once a day, not on every page. Close her with **×** whenever you like.