---
id: tuhi-assistant.why-does-tuhi-offer-to-open-a-support-ticket
url: https://storagestudio.us/faq/tuhi-assistant/why-does-tuhi-offer-to-open-a-support-ticket
category: "Tuhi, your storage assistant"
subcategory: "Contacting support"
question: "Why does Tuhi offer an \"Open a support ticket\" button?"
alt_questions:
  - "Tuhi suggested opening a ticket"
  - "Tuhi can't fix my problem"
  - "Does Tuhi send tickets automatically?"
  - "Tuhi pre-filled a support message"
  - "What happens when I tap Open a support ticket?"
short_answer: "Tuhi offers it when it can't solve a problem itself or a background task keeps failing. It opens a pre-filled ticket form you can edit; Tuhi never sends a ticket by itself."
tags: ["support", "tuhi", "ticket"]
related: ["https://storagestudio.us/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi", "https://storagestudio.us/faq/tuhi-assistant/tuhi-didnt-solve-my-problem"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does Tuhi offer an "Open a support ticket" button?

Tuhi offers **Open a support ticket** when you describe a problem it can't solve on its own, or when a background task keeps running into trouble. Tapping it opens the ticket form with a helpful starting note already filled in, so you don't have to explain from scratch.

Tuhi never sends a ticket by itself. You read and edit everything on the form, choose what to include, and only you decide whether to send it.