{"id":"tuhi-assistant.why-does-website-tuhi-ask-who-i-am","url":"/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"privacy","title":"Privacy and history"},"question":"Why does Tuhi on the website ask for my name and email?","alt_questions":["Who am I talking to? Tuhi website","Do I have to give my email to the website chat?","How do I ask website Tuhi about my own plan?","Verify by email to ask about your plan and account","Why does the website chat send me a code?"],"short_answer":"So we know who to reply to and can keep the chat for real people. You confirm your email with a one-time code; for customers it also lets Tuhi answer about your own plan. Updates are a separate opt-in.","answer_markdown":"After a couple of answers, Tuhi on the website may ask who she's talking to: a first name and an email address, which you confirm with a **one-time code** we email you. It lets our team reply to you by email if Tuhi can't help, and keeps the chat for real people.\n\nIf you're a customer, that same code confirms your account, so Tuhi can answer questions about **your own plan** — and only yours. Account details shown in the chat are hidden again when that confirmation times out.\n\nProduct updates are a separate tick box and are off unless you choose them. To see what we keep and why, read the [Privacy Policy](/legal/privacy).","answer_html":"

After a couple of answers, Tuhi on the website may ask who she's talking to: a first name and an email address, which you confirm with a one-time code we email you. It lets our team reply to you by email if Tuhi can't help, and keeps the chat for real people.

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If you're a customer, that same code confirms your account, so Tuhi can answer questions about your own plan — and only yours. Account details shown in the chat are hidden again when that confirmation times out.

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Product updates are a separate tick box and are off unless you choose them. To see what we keep and why, read the Privacy Policy.

","answer_text":"After a couple of answers, Tuhi on the website may ask who she's talking to: a first name and an email address, which you confirm with a one-time code we email you. It lets our team reply to you by email if Tuhi can't help, and keeps the chat for real people.\n\nIf you're a customer, that same code confirms your account, so Tuhi can answer questions about your own plan — and only yours. Account details shown in the chat are hidden again when that confirmation times out.\n\nProduct updates are a separate tick box and are off unless you choose them. To see what we keep and why, read the Privacy Policy.","tags":["tuhi","website","privacy","email"],"related":[{"id":"tuhi-assistant.is-there-a-tuhi-on-the-website","question":"Can I ask Tuhi questions on the Storage Studio website?","url":"/faq/tuhi-assistant/is-there-a-tuhi-on-the-website"},{"id":"privacy-safety.are-my-tuhi-questions-private","question":"Are my questions to Tuhi private?","url":"/faq/privacy-safety/are-my-tuhi-questions-private"}],"applies_to":"all","wiki":"/wiki/tuhi-on-our-website","last_reviewed":"2026-10-03","title":"Why does Tuhi on the website ask for my name and email? — Storage Studio FAQ","description":"So we know who to reply to and can keep the chat for real people. You confirm your email with a one-time code; for customers it also lets Tuhi answer about your own plan. Updates are a separate opt-in.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Why does Tuhi on the website ask for my name and email?","path":"/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am","inLanguage":"en","dateModified":"2026-10-03","mainEntity":[{"@type":"Question","name":"Why does Tuhi on the website ask for my name and email?","alternateName":["Who am I talking to? Tuhi website","Do I have to give my email to the website chat?","How do I ask website Tuhi about my own plan?","Verify by email to ask about your plan and account","Why does the website chat send me a code?"],"acceptedAnswer":{"@type":"Answer","text":"After a couple of answers, Tuhi on the website may ask who she's talking to: a first name and an email address, which you confirm with a one-time code we email you. It lets our team reply to you by email if Tuhi can't help, and keeps the chat for real people.\n\nIf you're a customer, that same code confirms your account, so Tuhi can answer questions about your own plan — and only yours. Account details shown in the chat are hidden again when that confirmation times out.\n\nProduct updates are a separate tick box and are off unless you choose them. To see what we keep and why, read the Privacy Policy.","url":"https://storagestudio.us/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am"}}]},"fragment":"
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Tuhi, your storage assistant · Privacy and history

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Why does Tuhi on the website ask for my name and email?

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Short answer: So we know who to reply to and can keep the chat for real people. You confirm your email with a one-time code; for customers it also lets Tuhi answer about your own plan. Updates are a separate opt-in.

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After a couple of answers, Tuhi on the website may ask who she's talking to: a first name and an email address, which you confirm with a one-time code we email you. It lets our team reply to you by email if Tuhi can't help, and keeps the chat for real people.

\n

If you're a customer, that same code confirms your account, so Tuhi can answer questions about your own plan — and only yours. Account details shown in the chat are hidden again when that confirmation times out.

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Product updates are a separate tick box and are off unless you choose them. To see what we keep and why, read the Privacy Policy.

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Read the full guide →

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Last reviewed

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