---
id: tuhi-assistant.why-does-website-tuhi-ask-who-i-am
url: https://storagestudio.us/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am
category: "Tuhi, your storage assistant"
subcategory: "Privacy and history"
question: "Why does Tuhi on the website ask for my name and email?"
alt_questions:
  - "Who am I talking to? Tuhi website"
  - "Do I have to give my email to the website chat?"
  - "How do I ask website Tuhi about my own plan?"
  - "Verify by email to ask about your plan and account"
  - "Why does the website chat send me a code?"
short_answer: "So we know who to reply to and can keep the chat for real people. You confirm your email with a one-time code; for customers it also lets Tuhi answer about your own plan. Updates are a separate opt-in."
tags: ["tuhi", "website", "privacy", "email"]
related: ["https://storagestudio.us/faq/tuhi-assistant/is-there-a-tuhi-on-the-website", "https://storagestudio.us/faq/privacy-safety/are-my-tuhi-questions-private"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/tuhi-on-our-website
last_reviewed: 2026-10-03
---

# Why does Tuhi on the website ask for my name and email?

After a couple of answers, Tuhi on the website may ask who she's talking to: a first name and an email address, which you confirm with a **one-time code** we email you. It lets our team reply to you by email if Tuhi can't help, and keeps the chat for real people.

If you're a customer, that same code confirms your account, so Tuhi can answer questions about **your own plan** — and only yours. Account details shown in the chat are hidden again when that confirmation times out.

Product updates are a separate tick box and are off unless you choose them. To see what we keep and why, read the [Privacy Policy](https://storagestudio.us/legal/privacy).