{
  "schema": "https://storagestudio.us/schema/wiki-page.v1",
  "title": "Share Your Experience",
  "slug": "share-your-experience",
  "url": "https://storagestudio.us/wiki/share-your-experience",
  "markdown_url": "https://storagestudio.us/wiki/share-your-experience.md",
  "category": "Settings",
  "category_url": "https://storagestudio.us/wiki/settings/",
  "tags": [
    "feedback",
    "support",
    "settings"
  ],
  "summary": "Share Your Experience is an optional feedback form for bugs, suggestions, questions and praise. You verify your email with a one-time code, choose a type and the feature it's about, write your message, and it goes to the Storage Studio team with a reference ID.",
  "published_at": "2026-10-01T06:19:13.000Z",
  "updated_at": "2026-10-01T05:37:26.000Z",
  "headings": [
    {
      "level": 2,
      "text": "Opening it",
      "id": "opening-it"
    },
    {
      "level": 2,
      "text": "Filling it in",
      "id": "filling-it-in"
    },
    {
      "level": 2,
      "text": "What's sent",
      "id": "what-s-sent"
    }
  ],
  "links_out": [
    {
      "slug": "getting-help",
      "label": "Contact Support",
      "exists": true,
      "url": "https://storagestudio.us/wiki/getting-help"
    },
    {
      "slug": "sharing-diagnostic-logs",
      "label": "Sharing diagnostic logs with support",
      "exists": true,
      "url": "https://storagestudio.us/wiki/sharing-diagnostic-logs"
    },
    {
      "slug": "the-menu-bar-icon-and-popover",
      "label": "The menu bar icon and popover",
      "exists": true,
      "url": "https://storagestudio.us/wiki/the-menu-bar-icon-and-popover"
    },
    {
      "slug": "privacy-overview",
      "label": "Privacy: what stays on your Mac",
      "exists": true,
      "url": "https://storagestudio.us/wiki/privacy-overview"
    }
  ],
  "links_in": [
    {
      "slug": "getting-help",
      "title": "Getting help: Contact Support and My Support",
      "url": "https://storagestudio.us/wiki/getting-help"
    }
  ],
  "diagrams": [
    {
      "kind": "flowchart",
      "caption": "Sending feedback with Share Your Experience",
      "outline": "- Enter your name and email\n  - leads to Send verification code\n- Send verification code\n  - leads to Paste the 16-character code from your inbox\n- Paste the 16-character code from your inbox\n  - leads to Verify\n- Verify\n  - leads to Choose the type and feature, write your message\n- Choose the type and feature, write your message\n  - leads to Send feedback\n- Send feedback\n  - leads to You get a reference ID\n",
      "source": "%% caption: Sending feedback with Share Your Experience\nflowchart TD\n  A[Enter your name and email] --> B[Send verification code]\n  B --> C[Paste the 16-character code from your inbox]\n  C --> D[Verify]\n  D --> E[Choose the type and feature, write your message]\n  E --> F[Send feedback]\n  F --> G[You get a reference ID]"
    }
  ],
  "images": [],
  "screenshots_pending": [
    {
      "alt": "The Share your experience window with the name and email filled in and verified, the Type menu set to Suggestion, and a short message in the editor",
      "caption": "The Share Your Experience form"
    }
  ],
  "faqs": [],
  "text": "Share Your Experience is an optional form for telling the Storage Studio team what's working, what isn't, or what you'd love to see next. Every submission is read. Use it for feedback and ideas; for a problem you need help with, Contact Support is the better route because it tracks a reply. Opening it In the Advanced popover, click More → Share Your Experience… . It's available even when your licence isn't active. Filling it in Sending feedback with Share Your Experience Flowchart outline: Sending feedback with Share Your Experience Enter your name and email leads to Send verification code Send verification code leads to Paste the 16-character code from your inbox Paste the 16-character code from your inbox leads to Verify Verify leads to Choose the type and feature, write your message Choose the type and feature, write your message leads to Send feedback Send feedback leads to You get a reference ID Your details. Enter Your name and Email . Mobile (optional) is optional. Verify your email. Click Send verification code . We email a 16-character code; paste it in and click Verify . The email field then locks and shows Verified . Didn't get it? Click Resend code . What's this about? Choose a Type — Bug , Suggestion , Question , Praise or Other — and the Feature it's about: Data Parking , Free Up Space , Apps , Cloud , Data Transfers , Licensing or Other . For a bug you also choose a Severity ( Low to Critical ) and How often? it happens ( Once , Occasional , Frequent or Every time ). Your message. Write as much as you like. The editor supports formatting and links. Click Send feedback . You'll see Thank you — we received your message. with a reference ID you can Copy . To add something later, reply to your verification email; the team sees it on the same record. What's sent Only what you type, plus your Storage Studio version and basic details about your Mac — its model, macOS version and processor type — so we can reproduce a problem. No files, logs or diagnostics are attached. If support needs logs, see Sharing diagnostic logs with support . Sending feedback is entirely optional and changes nothing about how Storage Studio works. See also: The menu bar icon and popover , Privacy: what stays on your Mac .",
  "markdown": "**Share Your Experience** is an optional form for telling the Storage Studio team what's working, what isn't, or what you'd love to see next. Every submission is read. Use it for feedback and ideas; for a problem you need help with, [Contact Support](https://storagestudio.us/wiki/getting-help) is the better route because it tracks a reply.\n\n## Opening it\n\nIn the Advanced popover, click **More** → **Share Your Experience…**. It's available even when your licence isn't active.\n\n## Filling it in\n\n```mermaid\n%% caption: Sending feedback with Share Your Experience\nflowchart TD\n  A[Enter your name and email] --> B[Send verification code]\n  B --> C[Paste the 16-character code from your inbox]\n  C --> D[Verify]\n  D --> E[Choose the type and feature, write your message]\n  E --> F[Send feedback]\n  F --> G[You get a reference ID]\n```\n\n*Flowchart — Sending feedback with Share Your Experience. Outline:*\n\n- Enter your name and email\n  - leads to Send verification code\n- Send verification code\n  - leads to Paste the 16-character code from your inbox\n- Paste the 16-character code from your inbox\n  - leads to Verify\n- Verify\n  - leads to Choose the type and feature, write your message\n- Choose the type and feature, write your message\n  - leads to Send feedback\n- Send feedback\n  - leads to You get a reference ID\n\n1. **Your details.** Enter **Your name** and **Email**. **Mobile (optional)** is optional.\n2. **Verify your email.** Click **Send verification code**. We email a 16-character code; paste it in and click **Verify**. The email field then locks and shows **Verified**. Didn't get it? Click **Resend code**.\n3. **What's this about?** Choose a **Type** — **Bug**, **Suggestion**, **Question**, **Praise** or **Other** — and the **Feature** it's about: **Data Parking**, **Free Up Space**, **Apps**, **Cloud**, **Data Transfers**, **Licensing** or **Other**. For a bug you also choose a **Severity** (**Low** to **Critical**) and **How often?** it happens (**Once**, **Occasional**, **Frequent** or **Every time**).\n4. **Your message.** Write as much as you like. The editor supports formatting and links.\n5. Click **Send feedback**.\n\nYou'll see **Thank you — we received your message.** with a **reference ID** you can **Copy**. To add something later, reply to your verification email; the team sees it on the same record.\n\n## What's sent\n\nOnly what you type, plus your Storage Studio version and basic details about your Mac — its model, macOS version and processor type — so we can reproduce a problem. No files, logs or diagnostics are attached. If support needs logs, see [Sharing diagnostic logs with support](https://storagestudio.us/wiki/sharing-diagnostic-logs).\n\nSending feedback is entirely optional and changes nothing about how Storage Studio works.\n\nSee also: [The menu bar icon and popover](https://storagestudio.us/wiki/the-menu-bar-icon-and-popover), [Privacy: what stays on your Mac](https://storagestudio.us/wiki/privacy-overview).\n"
}