---
title: "Share Your Experience"
url: https://storagestudio.us/wiki/share-your-experience
category: "Settings"
tags: ["feedback", "support", "settings"]
summary: "Share Your Experience is an optional feedback form for bugs, suggestions, questions and praise. You verify your email with a one-time code, choose a type and the feature it's about, write your message, and it goes to the Storage Studio team with a reference ID."
updated: 2026-10-01T05:37:26.000Z
---

# Share Your Experience

Share Your Experience is an optional feedback form for bugs, suggestions, questions and praise. You verify your email with a one-time code, choose a type and the feature it's about, write your message, and it goes to the Storage Studio team with a reference ID.

**Share Your Experience** is an optional form for telling the Storage Studio team what's working, what isn't, or what you'd love to see next. Every submission is read. Use it for feedback and ideas; for a problem you need help with, [Contact Support](https://storagestudio.us/wiki/getting-help) is the better route because it tracks a reply.

## Opening it

In the Advanced popover, click **More** → **Share Your Experience…**. It's available even when your licence isn't active.

## Filling it in

```mermaid
%% caption: Sending feedback with Share Your Experience
flowchart TD
  A[Enter your name and email] --> B[Send verification code]
  B --> C[Paste the 16-character code from your inbox]
  C --> D[Verify]
  D --> E[Choose the type and feature, write your message]
  E --> F[Send feedback]
  F --> G[You get a reference ID]
```

*Flowchart — Sending feedback with Share Your Experience. Outline:*

- Enter your name and email
  - leads to Send verification code
- Send verification code
  - leads to Paste the 16-character code from your inbox
- Paste the 16-character code from your inbox
  - leads to Verify
- Verify
  - leads to Choose the type and feature, write your message
- Choose the type and feature, write your message
  - leads to Send feedback
- Send feedback
  - leads to You get a reference ID

1. **Your details.** Enter **Your name** and **Email**. **Mobile (optional)** is optional.
2. **Verify your email.** Click **Send verification code**. We email a 16-character code; paste it in and click **Verify**. The email field then locks and shows **Verified**. Didn't get it? Click **Resend code**.
3. **What's this about?** Choose a **Type** — **Bug**, **Suggestion**, **Question**, **Praise** or **Other** — and the **Feature** it's about: **Data Parking**, **Free Up Space**, **Apps**, **Cloud**, **Data Transfers**, **Licensing** or **Other**. For a bug you also choose a **Severity** (**Low** to **Critical**) and **How often?** it happens (**Once**, **Occasional**, **Frequent** or **Every time**).
4. **Your message.** Write as much as you like. The editor supports formatting and links.
5. Click **Send feedback**.

You'll see **Thank you — we received your message.** with a **reference ID** you can **Copy**. To add something later, reply to your verification email; the team sees it on the same record.

## What's sent

Only what you type, plus your Storage Studio version and basic details about your Mac — its model, macOS version and processor type — so we can reproduce a problem. No files, logs or diagnostics are attached. If support needs logs, see [Sharing diagnostic logs with support](https://storagestudio.us/wiki/sharing-diagnostic-logs).

Sending feedback is entirely optional and changes nothing about how Storage Studio works.

See also: [The menu bar icon and popover](https://storagestudio.us/wiki/the-menu-bar-icon-and-popover), [Privacy: what stays on your Mac](https://storagestudio.us/wiki/privacy-overview).

## What links here

- [Getting help: Contact Support and My Support](https://storagestudio.us/wiki/getting-help)