Partner Program — Refund Policy
Effective date: 2026-05-26 · Version: 1.1.0
Plain-language companion to §6 of the Partner Program Agreement. In case of conflict, the Agreement controls.
Change log v1.1.0: Added handling for recurring-commission renewal cycles — each cycle has its own 30-day refund window and refunds void only that cycle's commission, not the chain.
End-customer purchases (Referral program)
- 30-day refund window from the date of payment.
- If the customer refunds within the window, we refund directly through the payment processor and void the corresponding commission accrual. It never becomes payable.
Recurring-commission cycles
When the partner's Terms of Partnership specify that commission applies to every recurring renewal, each renewal invoice is treated as its own commissionable event:
- Each renewal cycle has its own 30-day refund window starting from that cycle's invoice date.
- A refund inside a renewal window voids only that cycle's commission accrual. Prior cycles already settled remain payable.
- A subscription cancellation (no future renewal) stops further accrual immediately — there is no clawback on cycles already accrued, and no penalty on the partner.
- Voiding a referral for fraud or policy reasons voids the entire chain — first payment and every renewal accrued under it.
Partner-initiated purchases (Reseller purchase)
- 30-day customer refund window — refund the partner; revoke the customer's license.
- 14-day partner-initiated cancellation window, only if the customer has not yet activated. Full refund of the discounted price.
Refunds outside the standard window
Final by default. Exceptional refunds are at our discretion. If we issue one for a transaction we'd already paid commission on, we claw back against the next payout or by direct invoice — with notice to the partner.
Chargebacks
Treated as refunds for purposes of commission void and license status. Partners agree to assist with chargeback documentation in good faith.
Failed payouts
Held for 90 days while the partner corrects details. After 90 days, unrecovered balances may be forfeit at our discretion. We notify at least 14 days before the cutoff.
What you cannot get refunded
- The Partner Program itself. Participation is free, so there's no Program fee to refund.
- Marketing time, opportunity cost, or any indirect cost of promoting Storage Studio.
- Pricing disputes about past transactions. Pricing is set at the negotiated Terms of Partnership; changes are prospective only.
How to request a refund or query a payout
- Customer-side refund: customer emails <support@storagestudio.us>. We notify the partner via the portal afterwards.
- Partner-initiated Flow B cancel: "Cancel pending purchase" action in the portal, available for 14 days post-purchase if the customer hasn't activated.
- Payout dispute: <partners@storagestudio.us> with the payout ID. We respond within 5 business days.
This page at <https://storagestudio.us/legal/partner-refund-policy> is the canonical published version of the Partner Refund Policy.