Plain-language companion to §4 and §5 of the Partner Program Agreement. If they conflict, the Agreement controls.
What changed in this version
Version 2.0.0 (29 October 2026):
- Customer refunds follow our customer Terms of Service (§5.5–§5.7); this page no longer promises customers a 30-day refund window. The 30 days is how long your commission is held in case a refund is given.
- Reseller purchases and codes are for Vendors only.
- Refunds after a payout are deducted from your next payout.
Customer refunds and your commission
- Whether a customer gets a refund is decided under our customer Terms of Service. Most payments are final; refunds are given where the law requires or, exceptionally, at our discretion.
- Your commission on every payment is held for 30 days (or the hold period shown in your Rulebook). If the payment is refunded or charged back in that time, the commission is cancelled and is never paid.
- Renewals. Where you earn commission on renewals, each renewal payment has its own hold period. A refund of one renewal cancels only that renewal's commission. A cancelled subscription simply stops future renewals; nothing already earned is taken back.
- Fraud. If a referral is cancelled for fraud or a breach of the Agreement, all commission from it — first payment and renewals — is cancelled.
Refunds after a payout
If a payment is refunded or charged back after its commission was paid to you, that commission is deducted from your next payout, and we tell you. If your payouts don't cover it, we may ask you to repay the rest.
Vendors: Reseller purchases and codes
- Reseller purchase (buying for a customer). Within 14 days of purchase, and only if the customer has not activated the licence, you may ask us at <partners@storagestudio.us> to cancel it; we refund the price you paid and the licence is ended. After that, cancellations are at our discretion.
- If we refund your customer for a Reseller purchase, we refund you the price you paid and the licence is ended.
- Codes and renewals you bought upfront are final once a code has been redeemed or a renewal applied. Refunding a code order does not by itself end its unused codes; ask us to end them.
Chargebacks
A chargeback counts as a refund for commission and licence status. You agree to help us in good faith with any documents we need to contest it.
Failed payouts
If a payout fails because your payout details are wrong, we hold it for 90 days while you correct them. After that, the amount may be forfeited; we give you at least 14 days' notice first.
What is never refunded
- The Partner Program itself. Taking part is free, so there is nothing to refund.
- Your marketing time or costs, or any indirect cost of promoting Storage Studio.
- Differences in price on past transactions. Changes to your terms apply only from the date they take effect.
How to ask
- A customer's refund: the customer emails <support@storagestudio.us>.
- Cancelling a Reseller purchase, or a question about a payout: email <partners@storagestudio.us>, with the purchase or payout reference. We reply within 5 business days.