← User manual

Manage your subscription

Storage Studio doesn't store your payment details — Stripe does. All subscription management happens in the Stripe Customer Portal.

Open the portal

Two ways:

  • From the app: Preferences → License → Manage in Stripe.
  • From any Stripe receipt email: the Manage subscription link.

The portal is operated by Stripe and authenticates via a one-time email link. We don't see your portal session.

What you can do in the portal

  • Cancel. Stops future charges. Access continues until the end

of the current paid period.

  • Update payment method. Switch cards, update billing address.
  • Download invoices. Every charge has a downloadable PDF

invoice/receipt with full VAT/GST breakdown.

  • Switch plan. Cancel the current plan and start a different

one. We don't pro-rate refunds for the cancelled period.

What we do automatically

When Stripe tells us your subscription ended, was cancelled, or had a failed payment, your Mac picks that up on its next check-in. The app may show a status banner asking you to renew, but it won't lock you out mid-period.

What happens after cancellation

Your locally stored files are not touched. Storage Studio is a manager, not a vault — cancelling stops the automatic tidy-ups but leaves your file layout exactly as it is. You can re-activate later by purchasing again.

Remove the licence from this Mac

The Subscription card has a destructive Remove from this Mac button. Click it, confirm in the alert, and the local activation record is dropped — this Mac stops reading as licensed and falls back to trial or the purchase screen depending on your trial state.

Use it when:

  • You're selling or repurposing this Mac and want no licence trail

left behind.

  • You're moving the activation to a different Mac — remove here,

then re-activate with your email and License Code on the other machine.

  • You're troubleshooting a stuck activation and need a clean slate.

Your Stripe subscription is untouched by this button. Billing continues on its normal cadence; only the local record on this Mac is removed. To stop billing as well, use Manage in Stripe before removing the licence here so you don't lose easy access to the portal.

Re-activation works exactly like the original: enter the same email and License Code and the server reissues the licence to this Mac.