Manage your subscription

Storage Studio doesn't store your payment details. Everything about billing lives on your secure billing page, one click from the app — there's no password to remember. Away from your Mac, sign in to your account with your email (we send a one-time code) to see your licences, Macs, billing, storage and support in one place.

Billing & invoices

Choose Billing & invoices in any of these places:

Settings → License, in the Subscription section;
the licence card at the bottom of the menu-bar popover;
the Delta Trust card, for your Delta plan.

It opens your own billing page straight away. Away from your Mac? The website's billing page asks for the email you paid with instead.

What you can do on your billing page

See and download invoices. Every charge has an invoice or

receipt you can download, with any tax shown.

Update your card. Switch cards or update your billing address.
Cancel. Stops future charges. Access continues until the end

of the period you've already paid for, and we email you the date.

Switch plan. Plan changes (Monthly, Annual, Lifetime) are

available once your current billing period ends.

Receipts and renewal emails

When you buy, you get a receipt for the payment plus our own confirmation. Each time a subscription renews you get "Your Storage Studio monthly subscription renewed" (or annual) with the amount and your next renewal date. Shortly before a renewal, the notification bell reminds you of the date.

If a payment doesn't go through

Storage Studio keeps working while you sort it out. You'll see:

a red notice in the notification bell that stays until the payment

is fixed (it can't be dismissed, and it opens when the app opens);

a red Payment didn't go through headline on Home with a

Fix Payment button;

in the Delta Drive tab and on the Delta Trust card: what's

stopped, what's still safe, every date ahead, a warning before deletion, and a large Pay now button;

a banner in the main window and the menu-bar popover with

Check again and Fix Payment, and Fix Payment on the licence card.

The message tells you when the payment will be tried again automatically, when we know. Fix Payment opens a secure page for what's owed — pay there, with the same card or a different one. After that, Storage Studio checks again by itself — about every 15 minutes while a payment notice is showing, and straight away whenever you switch back to the app, so coming back from your browser is usually enough. Already paid from an email or your phone? Choose Check again on the banner, or I've paid — check again on Home, to check straight away. The notice clears by itself once the payment shows — no licence key, no restart.

We may also email you about it, with a link to pay. Reminder emails have a one-click unsubscribe; notices about a real change to your account still arrive.

If a payment stays unpaid, the banner tells you in advance what will change and on which date — for example, new moves and syncs pausing while everything you've already moved keeps working. Delta storage has its own, stricter steps (read-only, then locked, then scheduled for deletion), each with its date shown ahead of time. While your Delta storage is waiting for payment, Storage Studio itself isn't paused, because it's how you download and restore those files. Paying restores everything.

When a Delta plan ends. If you cancel a Delta plan — on its own or as part of a combo — everything keeps working until the end of the period you've paid for. Then your Delta storage becomes read-only: you can still open and download everything, but you can't add to it. The stored data is deleted 30 days after the plan ends, as our Privacy Policy says; we email you 7 days and 1 day before, and once more when it's done. Buy a plan again before then and everything is restored as it was.

Payment processing

Some payments — bank payments in particular — take a few days to clear. While that happens you'll see a calm Payment processing note: "Your payment is being processed. It can take a few days to clear — there's nothing you need to do." There's no Fix Payment and nothing red; the note goes away once the payment clears.

If your subscription has stopped

If the payment isn't collected and the subscription stops, Settings → License shows Payment needed with Fix Payment, Check again and Have a licence key? — fix the payment and Storage Studio unlocks straight away. If there's nothing left to pay on the old subscription, it shows Your subscription has ended with Subscribe again (or Pay and reactivate when an unpaid invoice remains). Your files and settings stay exactly as they are.

What happens after cancellation

Your locally stored files are not touched. Storage Studio is a manager, not a vault — cancelling stops the automatic tidy-ups but leaves your file layout exactly as it is. You can re-activate later by purchasing again.

If you came to us through a partner

Some customers come to Storage Studio through one of our partners — a shop, a reseller or a company that recommended us. The app works exactly the same; two things can differ:

Your emails may name your partner. When the partner has chosen to

show their details, our account and billing emails end with a short Your partner line with their name and support contact. You can contact either of us. Sign-in codes and other security emails never carry it.

Who bills you. Usually you pay us directly; a partner may instead

bill you themselves, and that can change either way. When it does, we email you at least 7 days before, and the change starts at your next billing period — never part-way through one. If your partner takes over, we stop charging your card and your paid period runs to its end. If you move to paying us, the email links to a page where you add a card on our secure checkout; nothing is charged before the date it names. Your licence keeps working throughout.

A partner sees your email address and the events on the plan they look after — a purchase, renewal, failed payment, refund or cancellation — never your card, your files or anything from your Mac.

Your partner's name appears in Settings → License, as a short line on Home and on your account page at storagestudio.us. Their contact details come only from what they've published for customers. Licence keys, codes and sign-in links never carry partner details.

Your partner inside the app. Once your partner has published their branding (we review every change first):

Opening screen — their logo beside ours as Storage Studio starts.
A card on Home — their logo and a short line, or one picture

that fills the card (still or animated, possibly changing on hover). Click it and their website opens in a small window inside Storage Studio, with their logo softly blurred while the page loads. Only their own approved websites open there; any other link opens in your browser. Nothing from that window is kept after you close it.

Help — the Support card in Settings → License, Contact Support

and About show Your partner with their contact buttons, right next to ours.

Contact buttons — one messaging app (WhatsApp, Telegram, Signal,

Microsoft Teams, Slack, Messenger, LINE, Viber or WeChat) plus an email address, a phone number and a support page.

News from your partner — short messages we review first. A new

one puts a badge on their Home card; it opens once, over their page, and a small tab on the window's edge reopens your messages later.

Drop … a message — write your partner a short one-way note (up

to 1,000 characters, three a day). They see your name and email and reply by email.

Answers from your partner in Tuhi — a partner can give Tuhi

their own questions and answers (hours, bookings, what they look after), each version reviewed by us first. Such a reply is marked From <partner name> and may offer a button to open their website or message them. Tuhi's own answers always come first for anything about Storage Studio, and if your partner's notes don't cover a question, Tuhi says so instead of guessing. Matching happens on your Mac; your questions aren't sent to your partner or to us. Only Macs that came through that partner see their answers, and they disappear within about an hour if the partner switches them off.

Branding and messages refresh about once an hour. Your partner only sees anonymous counts — never your name, email or the pages you looked at.

Combo plans — Storage Studio and Delta together

A combo is Storage Studio and a Delta storage plan (Delta Drive + Delta Trust) on one subscription and one invoice, monthly or yearly, at a fixed price below buying the two separately.

Buying: from the pricing page (pick Monthly or Yearly at

the top — every price follows it), the trial-ended screen, or the Delta plans screen if you don't have Storage Studio yet. One email brings your activation code; then open Data Backup and press Set up my vault — your storage is already waiting on it.

One plan, both halves: a failed payment shows the same Fix

Payment prompt for both and both recover together; cancelling ends both at the end of the period you've paid for. Your vault then becomes read-only, and its stored data is deleted 30 days after the plan ends unless you buy again (we email you 7 days and 1 day before).

Changing it: switch monthly ↔ yearly or change your storage size

from Data Backup → Plan → Change plan, or the plan page in your email. You see the price first (charged today, with credit for unused time) and nothing changes until you confirm — or if that payment doesn't go through.

Storage above your plan: on a monthly combo it's on your monthly

invoice; on a yearly combo it's a small separate invoice only in months that went over (under $1.00 is carried to the next month).

Coupons: a coupon made for combos works only on a combo; you're

shown the combos it covers at the discounted price. Coupons for Storage Studio plans don't apply to combos.

Already have Storage Studio or Delta? Neither the app nor the

website sells you a combo while your email has an active Storage Studio licence or Delta storage (you'd pay for one of them twice): in the app, and on this page when you're signed in, the combo is greyed out with the reason, and checkout makes the same check. Add Delta with Data Backup → Get Delta Trust instead; if you already have Delta, it comes to this Mac with your email — Delta Drive by itself, Delta Trust with your recovery kit. After a licence ends or is cancelled, you can buy a combo.

Already paying for Storage Studio and Delta separately? Nothing changes for you.

Remove the licence from this Mac

The Subscription card has a Remove from this Mac… button. It is deliberately careful:

It checks first. You see whether Delta Trust and Delta Drive

are set up on this Mac, on another device, or not at all. Anything that could cost you data is shown in bold red — and if this Mac may hold the only key to your Delta Trust backups, you must confirm you have your 24-word recovery kit before continuing.

It emails a code to the address on your licence, with the same

warning. The code lasts 10 minutes.

You enter the code, and the licence and everything tied to it

are removed from this Mac — your registration details, Delta Drive's connection and settings, and this Mac's Delta Trust key. The app then locks until a licence is activated again.

Nothing is removed without the code, and nothing is removed while you're offline.

Your licence stays yours. Activate it again on this Mac or any other with the same email and License Code, or the activation link from your purchase email — no support ticket needed. Use it when you're moving to a new Mac, selling or repurposing this one, or troubleshooting a stuck activation.

Your subscription is untouched by this button. Billing continues on its normal cadence. To stop billing as well, use Billing & invoices before removing the licence here so you don't lose easy access to your billing page.

Re-activation works exactly like the original: enter the same email and License Code and the server reissues the licence to this Mac.