Backups & restore points · Status and problems

What should I do if my backup says it "ran into a problem"?

Short answer: Make sure the destination is reachable, press Back up now, then Check. Job Insights shows details. If it keeps failing, use Contact Support with the optional diagnostics summary.

Start with the steps that fix most cases:

  1. Make sure the destination is reachable — the drive is plugged in, or you're online for a cloud account.
  2. Press Back up now to try again; interrupted work resumes rather than restarting.
  3. Press Check to confirm the stored backup is sound.
  4. Look at the Data Backup card in Job Insights for the details of what happened.

If it keeps failing, contact support from More (•••) → Help & Support → Contact Support — the form lets you include a short diagnostics summary you can preview first.

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