Licensing & payments

Yes. Every new installation starts with a 15-day free trial with every feature unlocked, and no credit card is needed to begin.

The free trial lasts 15 days from first launch. The days-left count ticks down at local midnight, and you can check it in Settings → License.

No. The trial needs no card or payment details, so nothing is charged when it ends and it never converts to a paid plan on its own.

Yes. The trial unlocks every feature for its whole length, and every paid plan includes every feature too — plans differ only in how you pay.

Open Storage Studio for the first time, enter your name, email and country, then type back the one-time code we email you. Your trial starts as soon as the code checks out.

Your full name, email address and country, plus a one-time code we email you. They're used only to set up and support your trial and send reminders.

No. The trial is tied to your Mac, not the app copy, so reinstalling doesn't reset it. Each Mac can start a trial only once.

Yes. Each Mac that has never run Storage Studio gets its own 15-day trial; a Mac that has already had a trial can't start another.

Storage Studio recognised this Mac already has a trial, so there's nothing to register. Click Continue; your remaining days carry on unchanged.

The licence card at the bottom of the menu bar popover and Settings → License both show the days left and the trial's end date.

Yes. A reminder appears in the notification bell about a week before the trial ends, and short emails arrive as it winds down and on the last day.

You see the trial-ended screen: pick a plan, extend the trial, apply a coupon or activate a code. Automatic work pauses, but nothing is deleted and moved items stay where they are.

It starts when you finish registering on first launch, not at download or install, and then counts calendar days whether or not the Mac is on.

No. Registering needs internet because the confirmation code arrives by email. Once the trial is running you don't need to stay online for everyday use.

There's no free plan after the 15-day trial, but moved items keep working without one and Emergency Space is never behind a licence prompt.

No. The trial never takes a card, so there's nothing to cancel and no charge when it ends — just stop using it if it's not for you.

When offered, click Extend trial, enter an email and type back the one-time code we send. It works once per Mac and once per email, with no card needed.

Extensions are allowed once per Mac and once per email, and only when one is on offer, so the option disappears after you've used it.

No. Throwaway addresses are refused for extensions, offers and licence-key requests — use a real inbox, since codes and your licence are sent there.

During a campaign, eligible trial users see Claim a free offer in the License pane. Fill in the form, verify your email, and we email a License Code that grants the offer.

It shows only during a campaign, on an active trial, on a Mac that has never activated a licence. Offers are one per email and one per Mac, ever.

Either a free trial extension or a free subscription window, with the length set by the campaign and locked in when you claim. When it ends, you subscribe or return to the trial-ended state.

Offer codes stay redeemable for the period set when issued, typically 90 days, and a campaign ending doesn't change codes already handed out.

Yes — email support@storagestudio.us and we'll release the lock so the offer can be activated on the other Mac. It moves your offer; it doesn't create another.

No. Free offers take no card, so nothing is charged; when the window ends the app returns to the trial-ended state and you choose whether to buy.

Pick a plan in Settings → License or on the pricing page, check out, and activate the new License Code. Your moves and settings stay as they are.

Three plans: Monthly and Annual subscriptions, and a one-off Lifetime licence. All include every feature and future updates; current prices are on the pricing page.

Current prices for the Monthly, Annual and Lifetime plans are on the pricing page and the in-app plan cards, in US dollars, with any tax added at checkout.

Monthly for flexibility, Annual for the lower yearly cost, Lifetime for one payment and no renewals. All three unlock the same features.

A single one-off payment with no renewal that includes every feature and all future updates, for Macs you personally own.

No. Monthly, Annual and Lifetime all include every feature and all future updates; they differ only in how you're billed.

Yes. Annual is priced below twelve months of Monthly and is charged once a year, renewing every twelve months until you cancel.

Prices are in US dollars; your bank handles any conversion, and applicable tax is calculated at checkout from your billing address.

When offered, the pricing page shows a combined Storage Studio + Delta plan as its own card. Otherwise add Delta storage to your licence from the app.

Choose a plan on the pricing page or in Settings → License, pay on the secure checkout page in your browser, then activate with the License Code we email you.

Yes. Pick a plan any time from Settings → License or the pricing page; everything you set up during the trial carries straight on.

Yes. You pay on a secure checkout page in your browser; we never see or store your card, and activation needs only your email and License Code.

The secure checkout page lists the methods available for your country and plan, including card payment. Bank payments can take a few days to clear before your licence is issued.

Any sales tax, VAT or GST is calculated at checkout from your billing address, and every charge has a downloadable invoice with the tax breakdown.

Enter it in the coupon box on the app's plan screen or the pricing page, then pick a plan. The code is checked as you type and the discount applies at payment.

Check the spelling and the plan — some coupons apply to only one plan — and whether it has expired. If it should still work, email support@storagestudio.us.

A coupon discounts a plan you still pay for; an onboarding code is pre-arranged access with nothing to pay, redeemed on the spot.

In the app, choose Enter my code on the green card at the top of the licence screen (or Settings → License → Activate). On the website, enter it at storagestudio.us/redeem and confirm your email. Nothing to pay.

Email support@storagestudio.us quickly with your receipt and the plan you meant. Accidental or duplicate purchases reported within seven days can be reviewed.

There's no separate team plan in the app; standard plans cover Macs your organisation owns, each code tied to one Mac. For several Macs, email support@storagestudio.us.

Coupons apply at checkout, before you pay. If you forgot a valid one, email support@storagestudio.us with your receipt and the code.

Once the payment clears — bank payments can take a few days. Your licence email with the Activate button and License Code arrives then; there's nothing to do meanwhile.

It depends on the coupon: some discount only your first payment, some every payment including renewals, and some a set number of months. Your invoices show where the discount applied.

After any discount a payment is either free or at least one US dollar. A code that would leave every plan it covers in between can't be used; one that affects only some plans still works for the rest.

In Settings → License, enter your purchase email and the License Code from your activation email and click Activate — or click Activate Storage Studio in that email.

In the email sent right after checkout, subject "Your Storage Studio activation code". Check spam, or use Email me my licence key again in the app to have it re-sent.

Click it and the app opens (or comes forward) and activates itself, then shows You're all set. The link is single-use and expires after a short while.

Links are single-use and expire quickly. Use Enter licence manually and type your email and the License Code from the same email into Settings → License.

A summary of what you activated: your plan or offer, any free period and its end date, a founder continuing price, the next renewal date, and your account email.

No. The code is entered once; the app checks in quietly in the background and picks up each renewal automatically.

The email you used at checkout — where your receipt and activation email went — which can differ from your trial registration email.

Yes, briefly — activation checks your code with our server once. After that, Storage Studio works offline for about two weeks between check-ins.

Read the License Code from the email on any device, then type your purchase email and the code into Settings → License on the Mac and click Activate.

Yes. It holds your License Code, needed after a macOS reinstall or a move to a new Mac. If you lose it, the app can re-send the key to your purchase address.

No. The licence is identified by your purchase email and License Code and tied to the Mac it's activated on; your Apple ID doesn't affect it.

A purchase applies only after you activate it on the Mac. Enter your email and License Code in Settings → License, or click Activate Storage Studio in the email.

Use your checkout email, copy the whole code from the activation email, and check it isn't already active on another Mac. Still stuck? Email support with the message.

The app's check that the licence it received is genuine didn't pass, usually after a connection hiccup. Try again, or enter the code manually.

The activation code we email after you buy or claim an offer. With your email it switches Storage Studio on, once per Mac; renewals never need a new one.

Temporary or throwaway addresses aren't accepted — your licence goes there and you sign in with it later. We then email a code to confirm it's yours.

Use Email me my licence key again in Settings → License, enter your purchase email and complete the check. The key is only ever sent to the registered address.

The wording never reveals whether an email belongs to a customer, protecting everyone's privacy. If you used your purchase address, the key is on its way — check spam.

No. For safety the key is only ever sent to the purchase address. If you've lost that inbox, email support@storagestudio.us with your receipt details.

Re-sending a key needs our server, so your Mac must be online. If you see too many requests, wait and retry; if it keeps failing, email support.

No. Licences are personal and codes mustn't be shared; each code is tied to the Mac it's first activated on. Others can start their own free trial.

A licence covers Macs you personally own, but each License Code is tied to one Mac at a time. For another Mac, contact support@storagestudio.us.

Your code is locked to the Mac where it was first activated. Reply to your activation email or contact support to release the lock, then activate on the new Mac.

Remove the licence from the old Mac if you can, ask support to release the Mac lock, then activate on the new Mac with the same email and License Code.

It removes the licence record from this Mac only; your subscription and billing carry on. Cancel in the billing portal first if you also want billing to stop.

Click Remove from this Mac in Settings → License, ask support to release the lock for your next Mac, and cancel any subscription you no longer need. The licence can't pass to the buyer.

Yes. Enter your email and License Code again; if it says the code is on a different Mac, contact support to release the lock.

This Mac was licensed but the key isn't loaded now. Click Re-activate this Mac and enter your email and License Code; your purchase is fine.

Choose Billing & invoices in Settings → License (or on the popover's licence card). Your secure billing page opens in one click — invoices, your card, and changing or cancelling — with no website login.

In Settings → License, choose Billing & invoices and cancel on your secure billing page. No fee; you keep access until the end of the paid period.

You keep access until the paid period ends. Then automatic work pauses, but your files and moved items stay exactly where they are; you can resubscribe any time.

Yes. Pick a plan again in Settings → License or on the pricing page and activate the new code; your moved files and settings are still there.

Yes. Monthly renews monthly and Annual yearly until you cancel; the app reminds you before the charge and emails you after. Lifetime never renews.

Choose Billing & invoices in Settings → License and update your card on your billing page. If a payment already failed, Fix Payment pays it straight away.

Storage Studio keeps working. You'll see Payment didn't go through with a Fix Payment button; pay on the secure page (any card) and the notices clear by themselves once it lands.

Cancel in the billing portal, let the current period run out, then buy and activate the new plan. Unused time isn't prorated, so switching at period end is best.

Sign in to your account on our website and open Billing, or choose Billing & invoices in Settings → License. Every payment is listed with a downloadable invoice or receipt.

The bell shows Free trial ending, Plan renews soon and Founder free period ending. A red Payment didn't go through notice stays until it's paid; Payment processing is informational.

It means the subscription was cancelled or ended after failed payments. You keep access to the end of the paid period; check Manage Subscription or resubscribe.

There's no pause. Cancel in the billing portal, keep access to the end of the period, and resubscribe later; your files and settings stay in place.

Our confirmation that your plan renewed, with the amount and next renewal date. It comes alongside the payment receipt, and there's nothing to do.

Storage Studio may not have checked yet — it re-checks about every 15 minutes and when you return to the app. Choose Check again on the notice or Refresh status in Settings → License. Only updated the card? Use Fix Payment to pay what's owed now.

Fix Payment opens a secure page for what's owed so you can pay it now, with any card. Storage Studio then re-checks and the notices clear by themselves once the payment lands.

A payment is on its way but hasn't cleared — bank payments can take a few days. Nothing to do or pay again; the note clears by itself once the payment lands.

It's the one notice that needs action, so it stays until the payment is sorted. Pay with Fix Payment and it clears itself once the payment is confirmed.

You may get emails with a button to a secure page listing what's owed. Expired link? Use the latest email or Fix Payment in the app. You can unsubscribe from reminders.

Delta storage first becomes read-only — you can still download and restore — and the notice gives dates in advance for anything further. Paying restores everything straight away.

Your partner starts billing you from your next billing period, announced at least 7 days ahead. We stop charging your card; your licence and the app carry on unchanged, and there's nothing to do.

You're moving to paying us directly instead of your partner. The email's link adds a card on our secure checkout; nothing is charged until the date it names, and the app carries on unchanged.

Your account is looked after by a partner — usually whoever introduced or sold you Storage Studio. Our account emails can show their support contact; you can still reach our support any time.

Go to storagestudio.us/login, enter the email you bought with, and use the link or the 12-character code we email you. No password needed.

It only goes to an address that bought or trialled Storage Studio. Use that address, check spam, then choose Send a new code.

Up to 7 days, or 12 hours away. Sign out signs this browser out; Sign out on every device (on Help) signs out everywhere.

Billing in your account shows what's due, Pay now, and dated steps: Delta storage goes read-only, locked, then deleted; Storage Studio pauses much later. Paying at any step stops the rest.

Payments are generally final once activated, except where consumer law requires otherwise. Exceptional cases — like accidental purchases reported within 7 days — can be reviewed via support.

Email support@storagestudio.us with both receipts quickly; duplicates reported within seven days of the charge can be reviewed. Contact us before disputing with your bank.

Contact support@storagestudio.us first; a chargeback without contacting us can suspend the licence during investigation. Your legal right to dispute a genuine problem is unaffected.

No. Cancelling stops future charges and you keep access to the end of the paid period, but unused time isn't prorated or refunded.

Mandatory consumer rights always apply. For EU/UK buyers, activating starts supply of the digital content; to keep the 14-day withdrawal right, don't activate and request a refund within 14 days.

In the Terms of Service: section 5 covers plans, activation, renewal, refunds and taxes, and section 3 the licence itself. The Privacy Policy covers your data.

A full refund of a lifetime purchase ends that licence; a partial refund leaves it as it was. Refunding a subscription payment doesn't cancel it — cancelling does.

Open Settings (⌘,) → License for your status, plan, licence email and renewal date; the menu bar popover's licence card shows a summary.

Licensed means active; Trial shows days left; Payment didn't go through needs Fix Payment; Payment processing needs nothing; Payment needed means the subscription stopped; Working offline uses your saved licence.

Once verified, your licence works offline for about two weeks. After that a quiet Working offline notice appears, with no pop-ups or locks; reconnect when convenient.

Storage Studio couldn't reach the licence server for a while and is using your saved licence. Keep working; reconnecting clears it.

Activation needs our server and couldn't reach it. Check you're online, try again shortly or on another network, and email support if it persists.

Usually a subscription that stopped over an uncollected payment, an ended trial or free period, or a refunded or revoked licence. Settings → License shows the reason; your files are untouched.

Rule runs, moves, cloud transfers, Free Up Space and app relocation pause. Nothing is deleted, moved items keep working, and Emergency Space stays available.

A licence from a seller is on hold on their side. Existing moves keep working and nothing is touched, but new moves pause until the seller restores it.

Your plan shows your licence status; License check-in shows how recently it was verified. Yellow check-in with a green plan is just a connection gap.

No. The licence check only confirms your plan is active; it never sends your files or their names. Trial registration sends just your name, email and country.

Yes. Quit Storage Studio just closes the app; your data, settings and moved files are untouched, and you can come back any time.

It's published by Techtonic Systems Media and Research LLC. Email support@storagestudio.us or reply to your activation email for licence and billing help.

Settings → License names your plan, or sign in to your account on our website. Subscriptions show a next renewal date; Lifetime has none.

Your subscription stopped over an uncollected payment, so Storage Studio paused. Fix Payment, then Check again, and it unlocks straight away; your files are untouched.

An invite-only founder programme: approved members get a free period plus a founder discount afterwards, with one-tap activation from the approval email.

About a week before it ends you get an email with a one-click payment link that has your founder discount applied, plus an in-app reminder. Your founder price is locked in.

Not during the free period — the button in your approval email activates Storage Studio with no key to copy or manage.

Ask to join from the Inner Circle page on the website. It's invite-only; approved members get an email with a one-tap download-and-activate button and the founder offer.

Yes. All plans include future updates while active, and Lifetime includes them with no renewal. Settings → License shows when an update is ready.

No. Storage Studio needs an Apple silicon Mac; Intel Macs aren't supported and there's no Intel download. Your licence can be activated on an Apple silicon Mac instead.

No. Updating keeps your activation, plan, settings and moved files; there's nothing to re-enter.