FAQ library
Cloud accounts
Connecting, testing, editing and removing the cloud accounts and servers Storage Studio works with: Google Drive, Dropbox, Amazon S3 and other bucket storage, FTP, SFTP and local folders, plus what to do about Google Photos, OneDrive and Box.
Adding an account 21
- How do I add a cloud account to Storage Studio?
Click Cloud Accounts in the menu bar popover, then Add Account. Choose the account type, give it a nickname, then sign in through your browser (Google Drive, Dropbox) or fill in the server details (bucket storage, FTP, SFTP) and save.
- Which cloud services and servers can I connect to Storage Studio?
Google Drive, Dropbox, Bucket Storage (Amazon S3 and S3-compatible services), FTP, SFTP and Local folder accounts. Google Photos can't be added right now, and OneDrive and Box aren't available as account types right now.
- Where do I find the Cloud Accounts window?
Open the Storage Studio popover from the menu bar and click Cloud Accounts, next to Data Transfers. It opens the Remotes & Accounts window with Accounts, Cloud Drive and Devices tabs.
- What does the number on the Cloud Accounts button mean?
It counts every cloud account you've connected — Google Drive, Dropbox, bucket storage, FTP, SFTP and local folders — not just Google. Open Cloud Accounts and refresh the list to see exactly which ones.
- What nickname should I give a cloud account?
Use a short, distinct name such as personal-drive, work-drive or client-s3. Letters, numbers, spaces and _ - . + @ are allowed; it can't start with a dash. The nickname is how the account appears in transfers and schedules.
- Why is the "Open browser to sign in" button greyed out?
The nickname is usually empty or contains a character that isn't allowed. Use only letters, numbers, spaces or _ - . + @ and don't start with a dash. If that's fine, you may have reached the limit for that account type.
- How many cloud accounts of each type can I add?
Up to 5 Google Drive, 5 Dropbox and 5 Local folder accounts, and up to 10 each of Bucket Storage, FTP and SFTP. Each row in Add Account shows a used / limit badge, and a full type dims until you remove one.
- What happens when Storage Studio opens my browser to sign in?
It opens your default browser at the provider's own sign-in page, so your password goes to Google or Dropbox, not to Storage Studio. Pick the account, approve access, and the app finishes adding it on its own.
- What is the "You're connected" page that opens in my browser?
It's Storage Studio's own confirmation page, served from your Mac, not a website. It means the sign-in came back and the account is being added, so you can close the tab. If access was refused, it says why and nothing is added.
- The browser didn't open when I tried to add an account. What do I do?
Click Reopen URL in the Add Account sheet while it's waiting. Also check the browser named under "Will open in your default browser" — the page may be behind other windows. Nothing is added until you finish signing in.
- Why did my cloud sign-in time out after 5 minutes?
The sheet waits five minutes for the browser sign-in to finish. After that it stops and adds nothing. Click Try Again — your form values are kept — and complete the sign-in in the browser.
- What does "Could not add account" mean?
The sign-in didn't complete — wrong account, a network blip, or the provider refused access — and nothing was added. Read the details, then click Try Again. If Google says "This app is blocked", use custom sign-in credentials.
- Can I cancel adding an account halfway through?
Yes. Click Cancel or close the sheet at any time and the sign-in stops cleanly, with no half-added account left behind. You can start again whenever you like.
- How do I add a second account right after the first one?
When you see Account added, click Add Another. The form clears for the next account; click Done when you've finished. Every account stays signed in separately.
- Do my cloud accounts stay signed in, or do I have to log in again?
Yes. An account stays connected, across restarts, until you remove it. The exception is a Google account added with your own credentials in testing mode, which Google expires after seven days unless you publish the project.
- Do I need to install a provider's app to add its account in Storage Studio?
No. Storage Studio connects to Google Drive, Dropbox, bucket storage, FTP and SFTP on its own — just sign in or enter the details in Add Account. A provider's own Mac app can stay installed alongside it.
- The sign-in opened in the wrong Chrome profile. Does that matter?
Usually not — the account added is the one you choose on the provider's page, not the browser profile. Pick the right account or use Use another account. Otherwise cancel, switch to the profile you want, and start again.
- After I approved access, the browser said the page can't be reached. What happened?
The sign-in had already stopped in Storage Studio — the sheet was closed, cancelled or timed out before you approved. The confirmation page only exists while the sheet is waiting. Start again and approve while it waits.
- What happens if I click Cancel or Deny on Google's or Dropbox's permission page?
Nothing is added. The provider reports the refusal, your browser shows a plain-English explanation and the sheet shows the failure. Click Try Again if you change your mind — no access is granted unless you approve.
- My cloud provider isn't in the Add Account list. Can I still use it?
Often yes: add it as Bucket Storage if it's S3-compatible, as SFTP if it offers SFTP, or add its Mac app's Finder folder as a Local folder account. Check your provider's help for S3 or SFTP access.
- Do I need an administrator password to add cloud accounts?
No. Adding, testing and removing accounts — and the Storage Studio location in Finder — never ask for your Mac's administrator password. Only your provider's sign-in or server details are needed.
Testing, editing and removing accounts 15
- How do I check that a cloud account is still working?
Open Cloud Accounts, select the account and click Test connection. A green check means it works; a red message explains the problem and can be copied with Copy error.
- Test connection failed — what should I do?
Read the red message — it usually names the cause. For bucket storage, FTP or SFTP, click Edit and fix the details; for Google Drive or Dropbox, remove and re-add the account. Use Copy error to keep the text for support.
- How do I change the details of a cloud account I already added?
Select the account in Cloud Accounts and click Edit. It works for Bucket Storage, FTP and SFTP: the form opens with current values, so you can change just the key, password or server. Google Drive and Dropbox are re-added instead.
- Can I rename a cloud account's nickname?
Not directly. The nickname is locked because transfers and schedules refer to it. Remove the account and add it again with the new name, then recreate any transfers that used it. Your cloud files aren't affected.
- How do I remove a cloud account from Storage Studio?
Select the account in Cloud Accounts and click Remove. If transfers use it, Storage Studio lists them and offers to remove them too. Your files in the cloud stay untouched, and the stored secret is deleted from your Mac.
- Does removing a cloud account delete my files in the cloud?
No. Removing an account only disconnects Storage Studio. Your cloud files stay where they are. What goes is the saved connection and its stored secret on your Mac, plus any transfers using it if you agree.
- What does "Remove account + links" mean when I remove an account?
Some transfers or schedules use this account. Storage Studio offers to remove them together with the account so nothing keeps pointing at an account that's gone. Cancel first if you want to repoint a transfer to another account.
- After removing an account, should I also revoke Storage Studio's access at Google or Dropbox?
It's optional but tidy. Removing in Storage Studio deletes the connection from your Mac; revoking in your Google or Dropbox account settings also cancels the permission you granted on their side.
- Why does my cloud account list look empty when I know I added accounts?
Click refresh in the Remotes & Accounts toolbar first. Accounts don't carry over to a different Mac. If they're still missing, update Storage Studio and reopen the window. Your cloud files aren't affected either way.
- What does "remote" mean in Storage Studio?
A remote is any place outside your Mac's own disks that Storage Studio works with — a cloud account, a bucket, or an FTP or SFTP server. In practice it means the same as a cloud account.
- A scheduled transfer keeps failing because its account stopped working. What should I do?
Fix the account: for bucket storage, FTP or SFTP, use Edit to update the key or password and the schedule keeps working. For Google Drive or Dropbox, re-add the account with the same nickname and recreate the schedule.
- What does the refresh button in Remotes & Accounts do?
It reloads the account list from your Mac so the window shows exactly what's connected now. It doesn't re-sign in or test anything — use Test connection on an account for that.
- How do I copy the error from a failed Test connection?
Click Copy error under the red Test connection result to put the full message on your clipboard, or select the text directly. Paste it into a support request or a message to your host.
- Can one cloud account be added twice under different nicknames?
For bucket storage it's normal — one account per bucket, reusing the key. For FTP or SFTP, different base paths can point at different folders. For Google Drive or Dropbox it's rarely useful and uses up a slot.
- Can I connect the same cloud account on two Macs?
Yes — add it in Storage Studio on each Mac; accounts don't copy between Macs. Both can use it at once, and Data Backup keeps each Mac's backups in its own folder so they never mix.
Google Drive 14
- How do I connect Google Drive to Storage Studio?
Open Cloud Accounts, click Add Account, choose Google Drive, type a nickname and click Open browser to sign in. Pick your Google account, approve access, and it's added — no Google Drive app needed.
- Can I connect more than one Google Drive account?
Yes, up to five Google Drive accounts, all connected at once. Give each a distinct nickname. Google's account chooser always appears, so adding a second account works even when you're signed in to the first.
- Google says "This app is blocked" when I add Google Drive. How do I fix it?
Some Google accounts only allow approved apps. Open Advanced — custom sign-in credentials in Add Account, follow Show me how to create your own Client ID and Client Secret in Google's console (about five minutes), paste them in and sign in again.
- Can I connect a Google Workspace (work or school) Google Drive?
Often, but Google restricts third-party apps on managed work and school accounts. If you see "This app is blocked", ask your admin to allow it or use your own sign-in credentials if your organisation permits. Personal accounts usually just work.
- Can I use Google Drive for desktop and Storage Studio at the same time?
Yes. Google Drive for desktop syncs its own folder; Storage Studio talks to your account directly for transfers, backups and its Finder location. They don't interfere, though you may see the same files in two places in Finder.
- Can Storage Studio free the space Google Drive for desktop uses on my Mac?
Not directly — macOS only lets an app free its own cloud service's downloads. In Finder, right-click Google Drive files and choose Remove Download, or switch Google Drive for desktop to stream files. Your files stay in the cloud.
- What access does Storage Studio ask for on my Google Drive?
Read and write access to your Drive, which it needs to copy, move, sync and back up files and show them in Finder. Google lists what's granted before you agree, and you can revoke it at any time.
- What happens to Google Docs, Sheets and Slides in my Google Drive?
Google Docs, Sheets and Slides live in Google's own format and use little or no Drive space. The duplicate finder skips them. For portable copies, export them with Google Takeout and keep the files on your drive.
- Why are uploads to Google Drive slower than to other destinations?
Google limits how fast apps can upload and adds a short delay per file, so big or many-file transfers take longer. It keeps running and resumes if interrupted. For a huge first copy, an external SSD or bucket storage is quicker.
- Does adding a Google account work with 2-Step Verification or a passkey?
Yes. You sign in on Google's own page, so 2-Step Verification, passkeys and security keys work as usual. Keep them on, and have your phone or key ready — the sheet waits five minutes for you to finish.
- I signed in with the wrong Google account. How do I fix it?
Remove the account and add it again, picking the right one on Google's "Choose an account" screen (or Use another account). Google accounts can't be switched in place, and neither Drive is changed by doing this.
- Why does Google always ask me to choose an account when I add Google Drive?
On purpose: Storage Studio asks Google to show its account chooser rather than silently using whoever is signed in to your browser, so you always add the account you mean and second accounts add cleanly.
- Can I move old files from my Mac into Google Drive to free up space?
Yes. Create a transfer from your Mac folder to your Google Drive account and choose move — the files go to Drive and leave your Mac. Large amounts take a while because Google limits upload speed.
- Why is my Google storage full when my Google Drive doesn't look that big?
Google storage is shared between Gmail, Google Photos and Google Drive. Storage Studio can move old Drive files off to your drive; Google Photos isn't available in the app right now, so use Google Takeout for photos.
Google Photos 6
- Can I add my Google Photos account to Storage Studio?
Not right now. Google changed its rules for third-party apps in 2025, so Google Photos accounts can't be added at the moment. Use Google Takeout to download your library, then keep it on your external drive.
- How do I move my Google Photos library to an external drive?
Use Google Takeout: select Google Photos, export, and download the archives — in batches if your Mac is short on space — then move them to your external drive. Google Photos can't be connected as an account right now.
- Google Photos appears in the Add Account list, so why doesn't it work?
Since Google's 2025 rule change, third-party apps can't read a whole Google Photos library, so it isn't available right now even where the option is visible. Custom credentials don't help; use Google Takeout instead.
- Can Storage Studio find duplicates in Google Photos?
Not right now. Google Photos can't be added as an account at the moment and doesn't provide the file fingerprints needed. Export with Google Takeout, and the downloaded files can be checked like any other folder.
- Will Google Photos be available in Storage Studio again?
We can't promise that. Google Photos isn't available right now because of Google's 2025 change for third-party apps, and that's up to Google. Use Google Takeout to get your library out in the meantime.
- How much space will a Google Photos export need?
About what Google Photos uses in your Google account storage, plus room to unpack. Takeout splits the export into archives; download them straight to an external drive or a few at a time if your Mac is short on space.
Dropbox 6
- How do I connect Dropbox to Storage Studio?
Open Cloud Accounts, click Add Account, choose Dropbox, type a nickname and click Open browser to sign in. Sign in on Dropbox's page and approve access. The Dropbox app isn't required.
- Can I connect more than one Dropbox account?
Yes, up to five Dropbox accounts, each with its own nickname and signed in separately. If the browser signs you in as the first account, sign out of Dropbox in the browser before adding the second.
- Can I keep the Dropbox app installed alongside Storage Studio?
Yes. The Dropbox app syncs its own folder while Storage Studio talks to your account directly. They don't interfere; you may just see your files in two places in Finder, which you can hide in the Cloud Drive tab.
- Can Storage Studio free the space the Dropbox app uses on my Mac?
Not directly — macOS only lets an app free its own service's downloads. Right-click Dropbox files in Finder and choose Remove Download or Make online-only, or set Dropbox to keep new files online-only. They stay in your Dropbox.
- Dropbox's sign-in page shows a different app name or a warning. Is that right?
Make sure the page is on dropbox.com. Dropbox's permission page names the connector Storage Studio uses, which may not say Storage Studio — that's expected. Approving lets Storage Studio on your Mac read and write your Dropbox for your transfers.
- My Dropbox account stopped working in Storage Studio. How do I reconnect it?
Remove the Dropbox account and add it again to sign in fresh — Dropbox accounts aren't edited in place. Note any transfers that use it first, reuse the same nickname, then click Test connection.
OneDrive 2
- Can I connect OneDrive to Storage Studio?
OneDrive isn't an account type you can add right now. Use Microsoft's OneDrive app, which keeps a OneDrive folder in Finder, and work with that folder in Storage Studio — for example by adding it as a Local folder account.
- How do I stop OneDrive using so much space on my Mac?
Right-click files in your OneDrive folder and choose Free up space or Remove Download; they stay in OneDrive and download when opened. Storage Studio can't free another service's downloads, because macOS doesn't allow it.
Box 1
- Can I connect a Box account to Storage Studio?
Box isn't an account type you can add right now. With Box's own Box Drive app, your Box files appear as a folder in Finder, which you can use in Storage Studio — for example as a Local folder account.
Amazon S3 12
- How do I connect an Amazon S3 bucket to Storage Studio?
In Cloud Accounts, choose Add Account, then Bucket Storage, pick Amazon Web Services, and enter a nickname, Access Key ID, Secret Access Key, Region and Bucket. Leave the endpoint blank, save, then click Test connection.
- What AWS permissions should the S3 user for Storage Studio have?
Give a dedicated user read, write and delete access to objects in your one bucket — nothing more, and never your main AWS login. Storage Studio doesn't need to create buckets or list every bucket.
- Which Amazon S3 storage class should I use with Storage Studio?
Use S3 Standard for backups you restore often or Standard-IA for ones you rarely touch. Glacier is cheaper but slow to retrieve. Avoid S3 Express One Zone — it keeps a single copy and Storage Studio won't save it.
- Why won't Storage Studio save my S3 Express One Zone bucket?
Uploads to S3 Express One Zone buckets don't work with Storage Studio, and Express keeps only one copy, so it isn't suited to backups. Names ending in --x-s3 are refused. Create a normal S3 bucket instead.
- Storage Studio says my S3 region looks invalid. What's wrong?
You probably entered an Availability Zone ID such as aps1-az1 instead of a region like ap-south-1. Storage Studio blocks the save and suggests the right region; for a saved account, use the banner's one-click fix or Edit the region.
- Why do I get "Access Denied" when listing S3 buckets?
With a least-privilege user that's expected: it can't list every bucket in your AWS account, only use its own. Enter that bucket's exact name. If reads or writes inside it are denied too, fix the user's policy in AWS.
- What are the most common mistakes when setting up Amazon S3?
The usual mistakes: an Availability Zone ID as the region, an S3 Express bucket, no bucket set, expecting a restricted user to list all buckets, and a wrong or leaked secret. Storage Studio flags the first three for you.
- My S3 secret key may have leaked. What should I do?
Treat it as compromised: create a new access key in AWS, paste the new key and secret into the account with Edit, test the connection, then delete the old key in AWS. Your transfers and nickname are kept.
- Should my S3 bucket for Storage Studio be public?
No. Keep Block Public Access fully on. Storage Studio uses your access key, so the bucket never needs to be public. Amazon's default encryption setting is the right choice too.
- Which region should I enter for my Amazon S3 account?
Enter the region your bucket was created in, such as eu-west-2. The Amazon preset starts with us-east-1, so change it if needed. The S3 console's bucket list shows each bucket's region.
- Who do I pay for the storage when I use my own S3 bucket?
You pay your storage provider directly — Amazon bills S3 under its own pricing, and Storage Studio adds nothing on top. Your Storage Studio licence covers the app. Check the provider's prices for storage, requests and downloads.
- Can I use temporary AWS credentials or single sign-on with Storage Studio?
The form takes a long-lived Access Key ID and Secret Access Key; there's no session-token field, and temporary credentials expire, breaking schedules. Create a dedicated user with its own key, limited to one bucket.
Other bucket storage (S3-compatible) 14
- What is Bucket Storage in Storage Studio?
Bucket Storage is the account type for Amazon S3 and other S3-compatible services that store files in buckets. Choose your provider, enter an access key, secret, region and bucket. Up to ten are allowed.
- Why does Storage Studio require a bucket name for S3 accounts?
Bucket storage has no default bucket, so every file must go into a named one. Without it every transfer would fail, which is why Save account stays disabled until you enter the bucket's exact name.
- What does "Bucket not set — transfers will fail" mean?
The bucket storage account has no bucket saved, so every transfer would fail with "bucket does not exist". Click Edit bucket… on the banner, enter the bucket's exact name, save, and test the connection.
- Can I use more than one bucket from the same S3 account?
Yes. Add one Bucket Storage account per bucket, reusing the same key if it can reach both, with clear nicknames. Or Edit an existing account to change its bucket — its transfers then go to the new one.
- How do I connect an S3-compatible service other than Amazon?
Choose Bucket Storage, pick your provider or Other (custom endpoint), and enter the access key, secret, region, bucket and the Endpoint URL from your provider's dashboard. Then save and click Test connection.
- Where do I find the Endpoint URL for my bucket storage account?
Copy it from your provider's dashboard, usually labelled endpoint or S3 API endpoint, including https://. It's required for every provider except Amazon, where you leave it blank.
- What does "Use path-style URLs" do, and should I turn it on?
It changes how the bucket name appears in the address used to reach your storage. It's on by default for self-hosted and custom providers and off for Amazon. Turn it on if a self-hosted server won't connect.
- Can I connect a self-hosted S3 server on my home network?
Yes. Choose Bucket Storage, the self-hosted preset or Other (custom endpoint), and enter your server's address as the Endpoint URL with its key, secret and bucket. Path-style URLs are on by default for these presets.
- What's the difference between the Access Key ID and the Secret Access Key?
They're two halves of one key pair: the Access Key ID is the public part identifying you; the Secret Access Key is the private part proving it — treat it like a password. Storage Studio keeps the secret encrypted on your Mac.
- Why does my backup to bucket storage fail when Test connection works?
Older versions could pass Test connection while a backup to non-Amazon bucket storage failed — that bug is fixed, so update and retry. If it persists, check the Bucket and Endpoint URL are set and exactly right.
- Does Storage Studio create the bucket for me?
No. Create the bucket in your provider's console first and enter its exact name. Storage Studio uses that bucket and never tries to create one, so a user limited to that single bucket is enough.
- How do I connect DigitalOcean Spaces?
Choose Bucket Storage, pick DigitalOcean Spaces, and enter your Spaces key and secret, the region (such as nyc3), the Space's name as the bucket, and that region's endpoint. Save, then Test connection.
- Can I use bucket storage for backups, transfers and Data Parking?
Yes. A Bucket Storage account works as a New Transfer source or destination, a Data Parking destination, in schedules, and as a Data Backup destination. Just make sure its bucket is set.
- What does the Provider choice in the Bucket Storage form do?
It fills in defaults for that service — a starting region, the endpoint format, whether an endpoint is required, and path-style URLs. Every field stays editable. Choose Other (custom endpoint) if your service isn't listed.
FTP and SFTP servers 15
- How do I add an SFTP server to Storage Studio?
Open Cloud Accounts, choose Add Account, then SFTP. Enter a nickname, the Server (hostname only), Port (usually 22), Username, and sign in with a password or a private key. Save, then click Test connection.
- Should I sign in to SFTP with a password or a private key?
A private key is usually stronger if your server supports it; a password is fine otherwise. Choose with Sign in with in the SFTP form. Key files (OpenSSH or PEM) stay on your Mac and are never uploaded.
- How do I choose my SSH key file when the .ssh folder is hidden?
Click Browse… next to Private key file — the picker opens at your SSH keys folder with hidden files visible. Choose the private key (not the .pub file). In any Mac file picker, Shift-Command-Period toggles hidden files.
- Do I need to enter a passphrase for my SFTP key?
Only if your key has one. Leave it blank for an unprotected key; otherwise type it in. The passphrase is strength-checked and stored in Storage Studio's encrypted vault on your Mac.
- Why does Storage Studio say "Server should be the hostname only"?
The Server field should hold only the address, such as sftp.example.com. If you paste user@host, Storage Studio offers a Fix button that moves the name into Username. Put the port in its own field.
- What is the base path on an FTP or SFTP account?
An optional starting folder on the server. Blank means the server's default folder; set it, for example /backups/macbook, and this account's transfers stay inside that folder.
- My SFTP test connection times out or is refused. What should I check?
Check the Server and Port, that the server runs SFTP, and that you can reach it from your network (you may need its VPN). Timeouts usually mean a firewall; refusals mean nothing's listening on that port.
- How do I add an FTP server, and why does Storage Studio warn me?
Choose Add Account, then FTP, and enter server, port (usually 21), username and password. Because FTP sends passwords and files unencrypted, you must tick the risk checkbox before saving. Use SFTP if your server offers it.
- What's the difference between FTP and SFTP?
SFTP is encrypted (it runs over SSH); FTP isn't, so FTP exposes your password and files on the network. Use SFTP whenever your server offers it — Storage Studio asks you to confirm the risk before saving FTP.
- Does Storage Studio support FTPS (FTP over TLS)?
The FTP account type is plain FTP, which is why it warns that it isn't encrypted. For an encrypted connection, use SFTP, which most hosts offer alongside or instead of FTPS.
- My SFTP server uses a port other than 22. How do I set that?
Enter it in the Port box of the SFTP form (it starts at 22), not in the Server field. For an existing account, click Edit, change the port, save and test.
- Can I use another Mac as an SFTP destination?
Yes. Turn on Remote Login on the other Mac (System Settings, General, Sharing), then add it as an SFTP account with its address, port 22 and a user's password or key. Two Macs running Storage Studio can also use Bridge.
- Can I use a Linux server or Raspberry Pi as an SFTP destination?
Yes. Any server with SSH and SFTP enabled works, including most Linux systems and Raspberry Pi. Add it as SFTP with its address, port, username and password or key; a base path keeps files in one folder.
- Can I upload files to my website hosting with Storage Studio?
Yes. Add your host as SFTP (or FTP if that's all it offers) with your control panel's details, optionally setting the base path to your site folder. Copy is the safest choice; sync can remove server files missing locally.
- Can I switch an SFTP account from a password to a private key?
Yes. Click Edit, switch Sign in with to Private key, choose the key file (and passphrase if needed), save and test. Install the public key on the server first. The nickname and transfers stay the same.
Local folder accounts 3
- What is a Local folder account?
A Local folder account gives a folder on your Mac a nickname so it appears alongside your cloud accounts in transfers. It's handy for mounted network shares or other sync apps' folders. Nothing is copied; up to five are allowed.
- Why does my Local folder account stop working sometimes?
The folder it points at isn't available — an unmounted share, an unplugged drive, or a renamed folder. Reconnect it and click Test connection, or remove the account and add it again at the new location.
- Can I connect a WebDAV or Nextcloud server?
WebDAV isn't an account type you can add right now. Mount the server in Finder with Connect to Server and add it as a Local folder account, use Nextcloud's synced folder, or add the server as SFTP if it offers it.
Custom Google sign-in credentials 5
- What are custom sign-in credentials, and when do I need them?
A Client ID and Client Secret you create in Google's console so Google treats you as the app's owner. You only need them if Google shows "This app is blocked"; otherwise leave the fields blank and the built-in defaults are used.
- How do I create my own Google Client ID and Client Secret for Storage Studio?
In Add Account, open Advanced — custom sign-in credentials and click Show me how. The guide links to each Google console page: create a project, enable Drive, set up the consent screen, create credentials, then paste the Client ID and Secret.
- Why does my Google account stop working every seven days?
Your custom credentials' Google project is in testing mode, and Google expires those sign-ins after seven days. Publish the app on your project's consent screen, then add the account once more and it stays signed in.
- Can I use the same custom Google credentials for several Google accounts?
Yes. The Client ID and Client Secret belong to your Google Cloud project, so you can reuse them for every Google Drive account you add. In testing mode, add each account as a test user or publish the project.
- Are my custom Google credentials shared with Storage Studio?
No. Your Client ID and Client Secret stay on your Mac and are only used to sign in with Google. You own the project in Google's console and can delete or replace the credentials whenever you like.
Passwords, keys and privacy 13
- Is it safe to connect my cloud accounts to Storage Studio?
Yes. Google Drive and Dropbox sign-ins happen on the provider's own page, so Storage Studio never sees the password. Keys and passwords for other accounts stay in an encrypted vault on your Mac and go only to the service you connected.
- Will my cloud accounts carry over to a new Mac?
Plan to add them again. Stored keys and passwords are locked to the Mac they were entered on, so a different Mac can't read them. Reinstalling on the same Mac keeps them. Your cloud files are never affected.
- Where does Storage Studio keep my cloud passwords and access keys?
In an encrypted vault kept privately on your Mac and tied to it, so a copy can't be opened elsewhere. It holds bucket storage secrets and FTP/SFTP passwords. Removing an account deletes its secret.
- Why does the Edit form show my secret key or password in plain text?
Edit shows the stored value so you can verify or change it. Click the eye button to hide it as dots, for example while screen sharing. Leaving it unchanged keeps the existing secret.
- Can an AI app I connect through AI access see my cloud account passwords?
No. With AI access on, an assistant can see an overview such as which accounts are connected, but never credentials, passphrases or file contents, and it can't change anything. It's off until you turn it on.
- What does the password strength meter mean, and why can't I save a weak password?
It scores secrets as you type: Very weak and Weak (red) can't be saved, Fair (orange) and Good (yellow) save with a hint, Strong (green) shows none. Common passwords always score weak. The check runs only on your Mac.
- My provider generated the secret key, so why does the strength meter call it weak?
Provider-generated secrets are long and random and score strong, so a weak score usually means only part was pasted or a space crept in. Paste the full secret again and the meter should turn green.
- When I remove an account, is its saved password or key deleted too?
Yes. Removing an account deletes its saved connection and its stored secret from your Mac in the same step. An SFTP key file stays where you keep it, and nothing in the cloud or on the server is deleted.
- Are my transfers to cloud accounts encrypted in transit?
Yes for Google Drive, Dropbox, Amazon S3, typical S3-compatible services and SFTP. Plain FTP isn't encrypted, which is why it carries a warning. A self-hosted server is encrypted only if its endpoint uses https.
- Can other users on my Mac use my connected cloud accounts?
No — connected accounts belong to your own macOS user, so someone signed in as a different user doesn't get them. Anyone using your logged-in user can, so lock your screen when you step away.
- Can Storage Studio delete files in my cloud account?
Only when you ask: moving files out of an account, syncing, deleting inside the Storage Studio Finder location, or removing duplicates you chose. Connecting, testing or removing an account never deletes anything.
- Will updating or reinstalling Storage Studio remove my cloud accounts?
No. Updates keep your accounts, and reinstalling on the same Mac restores them. You only re-add them on a different Mac, because stored secrets are locked to the Mac they were entered on.
- Does the strength check send my password anywhere?
No. The meter scores your password entirely on your Mac using length, character mix and a short built-in list of common passwords. Nothing is sent or looked up online, so use a unique password per server.
Using your accounts 16
- Does connecting a cloud account free up space on my Mac?
Not on its own. Adding an account downloads and moves nothing. Space is freed when you move files from your Mac to that account, for example with Data Transfers. Cloud files in Finder stay online-only until opened.
- Where can I use a cloud account once I've added it?
In New Transfer as a source or destination, in Data Parking, in scheduled transfers, as a Data Backup destination, and in the Storage Studio location in Finder. Transfers between any two places work in either direction.
- Can I use a cloud account I connected as a backup destination?
Yes. Any account you add in Cloud Accounts can be chosen as a Data Backup destination. Bucket storage tends to be quicker for a big first backup; Google Drive and Dropbox limit how fast apps can upload.
- Can I see my connected cloud accounts in Finder?
Yes. A Storage Studio entry appears under Locations in Finder's sidebar with a folder per connected account. Files are online-only until opened, and you can edit, rename and delete them there while the app is running.
- Can I stop one cloud account from showing in Finder?
Yes. In Cloud Accounts, open the Cloud Drive tab and switch off that account. Each source has its own switch. The account keeps working everywhere else; it just doesn't appear in Finder.
- If I have several accounts, how do I choose which one a transfer uses?
Every transfer points at the account you choose by nickname in New Transfer's source and destination lists. Accounts are signed in separately, so a transfer to work-drive never touches personal-drive.
- Can I see how much space each of my cloud accounts is using?
Yes. The Storage Profile's connected cloud accounts section reads each account's real usage from the provider and, once analysed, shows file types, recent activity and how much is online-only. Results are kept for a day.
- Can I copy files from a cloud account to my external drive?
Yes. In New Transfer, choose the cloud account as the source and a folder on your external drive as the destination, then copy, move or sync. Files go straight to the drive, so your internal disk doesn't need the room.
- Which kind of account is best for archiving big files I want off my Mac?
Bucket storage such as Amazon S3 usually suits large archives best: built for big data, quick to upload to, with cheaper classes for rarely used files. Google Drive and Dropbox work but upload more slowly. An external drive is fastest of all.
- How do I type a cloud account path in Data Parking?
Type the nickname, a colon, then the folder — for example work-drive:Reports/2026. Paths in that form open that account in the pane. Use the nickname exactly as it appears in your account list.
- Why does a cloud account show "unavailable" in the Cloud Drive list?
Storage Studio couldn't reach that account — offline, an expired sign-in or a provider problem — so it was skipped while the rest mounted. Run Test connection; if it passes, click Remount / Repair on the Cloud Drive tab.
- How do I move everything from Dropbox to Google Drive?
Connect both accounts, then copy from Dropbox to a Google Drive folder with New Transfer. Check the files arrived before deleting anything from Dropbox. Large accounts take time because Google limits upload speed.
- Can Storage Studio back up my Google Drive to an external drive automatically?
Yes. Set up a transfer from Google Drive to a folder on your external drive and give it a schedule. Copy keeps everything; sync mirrors Drive exactly, including deletions. The drive must be connected when it runs.
- What's the difference between Cloud Accounts and Data Transfers?
Cloud Accounts is where you add, test, edit and remove sign-ins. Data Transfers is where you copy, move or sync files using them. Add an account once, then use it in transfers, Data Parking and Data Backup.
- Do I need a cloud account to use Storage Studio?
No. Freeing space, moving apps and folders to an external drive, and reclaiming old local backups all work without any cloud account. Cloud accounts are optional, for sending files to online services or servers.
- Can I ask Tuhi about my connected cloud accounts?
Yes. Tuhi can tell you roughly how many accounts you've connected and explain how to add, test or remove one. It can't see your passwords or keys and doesn't sign in for you.
Cloud apps on your Mac 8
- Where do Google Drive, Dropbox and OneDrive keep their files on my Mac?
Recent versions keep them in a CloudStorage folder inside your user Library, shown in Finder's sidebar under Locations. Storage Studio finds these folders on its own.
- Why did my Dropbox or OneDrive folder move after the app updated?
The provider moved to Apple's system for cloud apps, which keeps the folder in a CloudStorage folder in your user Library. Nothing was lost, and Storage Studio finds the new location by itself.
- Can I keep my Dropbox, Google Drive or OneDrive folder on an external drive?
Usually not — recent cloud apps let macOS and the provider decide where the folder lives. Make files online-only instead, or move what you no longer need synced to your drive with Data Transfers.
- Should I use Stream or Mirror in Google Drive for desktop to save space?
Stream, if space is tight. Streaming keeps files in the cloud and downloads them when opened; Mirror keeps a full local copy of your whole Drive.
- What's the difference between online-only and available offline in Dropbox?
Online-only files stay in Dropbox and download when opened, using almost no Mac space; available-offline files are also kept on your Mac, so they open without internet but use their full size.
- What is OneDrive Files On-Demand on a Mac?
OneDrive's way of showing all your files in Finder while keeping them in the cloud until opened. Free up space removes the local copy; Always keep on this device keeps one. Neither deletes from OneDrive.
- How does Box Drive use space on my Mac?
Box Drive streams files on demand, so only what you've opened or marked for offline use takes space. Turn off offline use for folders you don't need to reclaim space; your files stay in Box.
- What's the difference between selective sync and online-only files?
Selective sync hides unticked folders from this Mac entirely; online-only keeps everything visible in Finder but downloads files only when you open them.
Cloud files and your Mac's space 5
- Why does my cloud folder still use space after I made files online-only?
Opened files download again, files still uploading can't be freed, offline folders keep their copies, and macOS may hold freed space briefly. Storage Studio's Free Up Space settings show each provider's real local size.
- How can I see how much space Google Drive, Dropbox or OneDrive take up on my Mac?
In Storage Studio, open Preferences → Rules → Free Up Space includes: each cloud folder on your Mac is listed with the space its downloaded files really take. Finder's Get Info counts online-only files too, so it overstates it.
- Why won't a Google Drive, Dropbox or OneDrive file go online-only?
Usually it hasn't finished uploading, is open in an app, or is in a folder set to stay offline. Let it sync, quit the app, or turn off offline availability, then use Remove Download again.
- If I delete a file from my Dropbox, Google Drive or OneDrive folder, is it deleted from the cloud too?
Yes — the folder is synced, so deleting there deletes from your account and other devices. To free Mac space without deleting, make the file online-only instead.
- If I uninstall Google Drive for desktop or Dropbox, are my files deleted?
No — your files stay in your cloud account. Local copies may be left or removed depending on the provider, so let syncing finish and copy anything you need offline before you uninstall.
Moving files between clouds 2
- Can I copy my iCloud Drive files to Google Drive or Dropbox with Storage Studio?
Yes. Add the destination account, then copy from your iCloud Drive folder (picked as a folder on your Mac) in New Transfer. Online-only iCloud files download as they're read, so work in parts if space is tight.
- Can I move my OneDrive or Box files to Google Drive or Dropbox with Storage Studio?
Yes — use the OneDrive or Box app's folder on your Mac as the transfer source and copy to a connected Google Drive or Dropbox account. Files may download as they're read, so allow space.
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