FAQ library
Finding things in Finder
Where moved files, folders and apps appear in Finder, what the shortcut left behind does, the Storage Studio location in Finder's sidebar, and how to reveal anything Storage Studio shows you.
The shortcut left behind 11
- How can I tell in Finder which files or folders have been moved to my external drive?
Moved items stay in their usual place but show a small curved arrow on their Finder icon. For a full list, open What's Using Space and click Relocated (N); moved apps are in the Apps window's Moved tab.
- How do I find the real file on my external drive behind a shortcut?
Select the shortcut in Finder and choose File → Show Original (⌘R) while the drive is connected. Or use Reveal in Finder on the row in the Relocated panel (folders) or the Apps window's Moved tab (apps).
- What happens if I delete one of Storage Studio's shortcuts in Finder?
Only the link is removed — your data stays on the external drive. Put the shortcut back from the Trash, or check the Relocated panel in What's Using Space, which flags the item and helps you resolve it.
- Can I rename or move a shortcut that Storage Studio left behind?
Best not to. Storage Studio expects each shortcut where it left it, so a renamed or moved shortcut can show as needing attention. Move the item back first, reorganise it, then move it again if you want the space.
- Why does Finder's Get Info show only a few kilobytes for a folder I moved?
Finder is measuring the shortcuts left on your Mac, not the data on your external drive — which is why space was freed. Use Show Original and Get Info on the drive copy, or check the Relocated panel, to see the real size.
- Why do some icons on my Desktop or in Downloads have little arrows on them?
Those files were moved to your external drive by a rule and replaced with shortcuts — the arrow is Finder's shortcut badge. They still open while the drive is connected; adjust the rule in Settings → Rules or use Move back to keep them local.
- Does the shortcut left on my Mac take up any space?
Practically none — a shortcut is a tiny record of where the real item lives, so moving gives back almost the full size. Local backup snapshots can hold the old copy for a while, which What's Using Space shows as Pinned.
- Is Storage Studio's shortcut the same as a Finder alias?
Not quite. A Finder alias is mostly understood by Finder, while Storage Studio leaves a system-level link that every app and tool follows automatically. In Finder both show a curved arrow and support Show Original.
- Do Terminal, scripts and developer tools work with folders Storage Studio has moved?
Yes, while the drive is connected. The link at the original location is understood system-wide, so Terminal, scripts, editors and build tools find files at the same paths. With the drive unplugged those paths lead nowhere until it's back.
- Why does a moved folder still look like a normal folder, with arrows only on the files inside?
Some moves — Free Up Space and Data Parking's Relocate — keep the real folder on your Mac and turn only the files inside into shortcuts, so tools that walk your folders see the same layout while the data lives on the drive.
- Why do only some files in a moved folder have shortcut arrows?
Usually either files were added after the move (turn on auto-sync so they follow), or a move finished most of the way — its row then offers Put the link back to finish the rest. Rules also leave recently opened files in place.
Finding what was moved 6
- Where can I see a list of everything Storage Studio has moved to my drive?
Open What's Using Space and click Relocated (N) to list every moved folder with Move back and Reveal in Finder. Moved apps are in the Apps window's Moved tab; Data Parking keeps its own moves log.
- How do I put a moved folder back as a normal folder in its original place?
Use Move back: open What's Using Space, click Relocated (N), then Move back on the row. It copies the data home, removes the shortcut and leaves a normal folder. The drive must be connected and your Mac needs room.
- I can see a moved folder on my Mac and on the drive — is my data stored twice?
No. The item on your Mac is just a shortcut; the folder on the drive is the only real copy. Don't delete the drive copy as a spare — use Move back to bring it home, or Backup Drive for a genuine second copy.
- Why does an app show my file's location as the external drive instead of its usual folder?
Some apps follow the shortcut and show where the file really lives — your external drive. It's the same file either way; keep opening it from its usual folder, or use Move back if you'd rather it lived on your Mac again.
- Does moving a folder also move hidden files I can't see in Finder?
Yes. Hidden files use real space and move with their folder, and they're counted in Storage Studio's sizes. Press Command-Shift-Period in Finder to show or hide them yourself.
- Why is a folder's size in Storage Studio different from what Finder shows?
Storage Studio measures the room a folder really takes on disk, including hidden files at every depth — what you'd get back by moving it. Finder's Get Info shows both size and on-disk figures, and a ≥ means part couldn't be read.
Opening and using moved files 7
- Will my Finder sidebar favourites and apps' Open Recent lists still work after a move?
Yes, while the drive is connected — the shortcut sits exactly where the item was, so favourites, Open Recent and saved paths still lead to it. With the drive unplugged they appear but won't open until you reconnect it.
- Can I open, edit and save files in a moved folder as usual?
Yes. Open files from their usual place and save as normal — the shortcut sends your app to the real file on the external drive, so edits are saved there. The drive needs to be connected while you work.
- If I save a new file into a folder that was moved, where does it go?
It can stay on your built-in drive. To make new files follow a moved folder, turn on auto-sync for it in What's Using Space → Relocated (N); new files are then moved to the drive in the background with a shortcut left behind.
- Can I attach a moved file to an email or upload it from its usual folder?
Yes. Choosing the file from its usual folder in an Open or Attach window gives the app the real file from your external drive, as long as it's connected. To copy the actual file elsewhere, use Show Original first.
- If I copy a moved folder to a USB stick or another Mac, do I get the files or just the shortcut?
You may copy just the shortcut. Use File → Show Original and copy the real item from the external drive, Move back to bring it home, or Backup Drive to copy everything Storage Studio manages onto another drive.
- Can I keep using Finder and my files while Storage Studio is moving a folder?
Yes. Moves copy and check first and only replace the original at the end, so your files stay put until the copy is complete. Leave the folder being moved alone until it finishes; you can hide the progress sheet meanwhile.
- Does Quick Look still preview files that have been moved to my external drive?
Yes, while the drive is connected — press the Space bar on the item in its usual folder and Finder previews the real file from the drive. If it can't, plug the drive in or click Remount fast drive.
When the drive isn't connected 6
- What do moved files look like in Finder when my external drive is unplugged?
They still appear with the shortcut arrow but won't open — Finder can't find the original because the data is on the unplugged drive. Nothing is lost: reconnect the drive and everything opens again.
- Can I get to files I've moved while I'm away from my external drive?
Not from the drive copy — moved files exist only on the external drive. Move back anything you'll need before you go, take the drive with you, or keep a copy in a cloud account you can open from Finder.
- What does it mean when a moved folder shows as broken or needing attention?
The shortcut and the drive copy no longer match: the shortcut is gone, its data is missing (often the drive is unplugged), or the drive copy is empty. Reconnect the drive first, then check the row's warning in the Relocated panel.
- Why is Show in Finder greyed out in Storage Studio?
Your external drive isn't connected, or Storage Studio can't confirm it's your prepared drive. Plug it in or click Remount fast drive; once Inspect fast drive reads Verified, Show in Finder works again.
- My external drive is connected but doesn't appear in Finder's sidebar or on the Desktop — why?
Usually a Finder setting: in Finder → Settings, tick External disks on the Sidebar tab (and on the General tab for the Desktop). If it's still missing, check Disk Utility, try another cable, or click Remount fast drive.
- Finder says the original item can't be found, but my external drive is plugged in — what's wrong?
Usually the drive is connected but not mounted or not yet recognised — click Remount fast drive and check Inspect fast drive reads Verified. If it still fails, the Relocated panel flags shortcuts whose data is missing.
Moved and offloaded apps in Finder 5
- Will an app I moved still show up in my Applications folder?
Yes. A shortcut stays in the same Applications folder, so the app still appears (with a small arrow) and launches from Launchpad, Spotlight and the Dock. It lives on the external drive and won't open while that's unplugged.
- How do I see where a moved app actually lives on my external drive?
Open the Apps window's Moved tab: each app shows its destination, and Reveal in Finder opens the app on the external drive. Or select its shortcut in Applications and choose File → Show Original.
- Where are offloaded apps kept, and can I open them from Finder?
They're archived with their data in Storage Studio's folder on your external drive and leave no shortcut, so they can't run until restored. Connect the drive and use Restore in the Apps window's Offloaded tab.
- When I move an app back, does it return to the same folder it came from, like Utilities?
Yes. Storage Studio remembers whether an app came from Applications, your personal Applications folder, Setapp or Utilities, and Move back or Restore returns it to exactly that folder.
- How can I tell whether an app is on my Mac or on the external drive?
In the Apps window, each All Apps tile has a badge showing where it lives, and the Internal, Moved and Offloaded tabs split them out. In Finder, a moved app shows a shortcut arrow in Applications.
Spotlight, tags and file details 3
- Can Spotlight still find files I moved to my external drive?
Yes, while the drive is connected and indexed. Spotlight finds the files on the external drive; if it doesn't, plug the drive in, make sure it isn't on Spotlight's privacy list in System Settings, and let indexing finish.
- Does Spotlight indexing my external drive get in the way of Storage Studio?
Not for moves — Spotlight and other macOS housekeeping are ignored when checking what's using a folder. Spotlight can briefly keep a file open on the drive and delay an eject; wait a moment and try Eject fast drive again.
- Will a file I locked in Finder stay locked after Storage Studio moves it?
Not today — Finder's Locked checkbox isn't carried over, so the moved file arrives unlocked. Re-lock it with File → Get Info → Locked, or keep folders full of locked files on your Mac.
Reveal in Finder across the app 7
- How do I show an item from What's Using Space in Finder?
Click the small folder icon (Reveal in Finder) on the row. It works on the main list, folders under Biggest on this disk, and the Relocated panel, where it shows the copy on your fast drive.
- How do I look at duplicate copies in Finder before removing one?
In the Duplicates window, click a copy's name to open it or its folder to show it in Finder, so you can compare copies first. Anything removed goes to the Recycle Vault and can be restored.
- How do I reveal something from Data Parking in Finder, and why isn't it offered for cloud items?
Right-click an item in either Data Parking pane and choose Reveal in Finder. It's only offered for items on your Mac or external drive; cloud items can be browsed through the Storage Studio location in Finder's sidebar.
- Where do files I park in a cloud account end up?
In a folder named after your Mac inside that account, created the first time you use it in Data Parking. You can find it in Data Parking, the Storage Studio location in Finder's sidebar, or the provider's own app.
- If a file saved in Junk Yard is later moved to my drive, can I still show it in Finder?
Yes. Junk Yard follows the shortcut to the file's new home, marks the card Moved, and Show in Finder, open and copy all use the live location — as long as the drive is connected.
- Why did Storage Studio open a Google Drive, Dropbox or OneDrive file in Finder instead of freeing it?
macOS only lets a cloud service's own app free its downloads, so for Google Drive, Dropbox and OneDrive Storage Studio opens the file in Finder: right-click it and choose Remove Download. The file stays safe in the cloud.
- How do I find the files I've actually been working on, and open their folders in Finder?
Open Storage Profile and check What you actually work on: it lists files you've opened recently, grouped by type, each with its location and a reveal-in-Finder button. It's all measured on your Mac.
What's on your external drive 6
- Can I rename, move or delete things inside Storage Studio's folder on the drive?
Look, but don't rearrange: your Mac's shortcuts point to exact spots in that folder, so changes there can break moved apps and folders. Use Move back, the Offloaded tab, the Recycle Vault or Transfer Drive instead.
- Can I keep my own files on the external drive alongside Storage Studio's folder?
Yes. Storage Studio only manages its own folder; the rest of the drive is yours. Free space is shared, and Transfer Drive and Backup Drive copy only Storage Studio's working folder, so back up your other files yourself.
- Where do I find the copy that Backup Drive made?
On the second drive you picked — click Reveal Backup in Finder when Backup Drive finishes. It's a verified point-in-time copy of your working folder; your current drive stays active.
- After Transfer Drive, do my shortcuts in Finder point to the new drive?
Yes. After verifying the copy, Transfer Drive re-points every shortcut to the new drive and makes it active — asking once for your admin password if some shortcuts are protected. Your old drive is left untouched.
- Where on my external drive does Data Parking put the folders I move?
In your Mac's own folder on the fast drive. When the panes are paired, moved items keep their place in the folder tree, with any missing folders created; right-click in the right pane and choose Reveal in Finder to see them.
- If I plug my external drive into another Mac, can I open my moved files there?
You can browse the drive in Finder and open copies of your ordinary files, but the shortcuts only exist on your own Mac. Don't rename or delete anything in Storage Studio's folder there — copy files out instead.
Storage Studio in Finder's sidebar 19
- What is the "Storage Studio" entry in Finder's sidebar?
It's Storage Studio's Cloud Drive: a Finder Location where each connected cloud account, your external drive's Home folder and Bridge-shared device folders appear as folders. Files download when opened, and edits sync back.
- How do I turn the Storage Studio location in Finder on or off?
Open Cloud Accounts, go to the Mounting tab and use its switch. Turning it off only removes the Storage Studio location from Finder — your accounts, moved files and transfers are unaffected.
- Can I choose which cloud accounts and devices appear in Finder?
Yes. In Cloud Accounts → Mounting, each account and paired device has its own on/off switch. Hiding one only removes it from Finder; it still works in Data Transfers and Data Parking.
- Why do files in the Storage Studio location show as online-only, and do they use space on my Mac?
Files stay in the cloud until you open them, so online-only items take essentially no space on your Mac. Opening one downloads it on demand, so large files can take a moment the first time.
- Can I edit and rename files in my cloud accounts directly from Finder?
Yes. Cloud account folders in the Storage Studio location are read-and-write: open, edit, rename and move files in Finder and changes sync back. Only the Home folder is read-only, on purpose.
- Can I upload files to a cloud account by dragging them into the Storage Studio location?
Yes. Dragging or copying files into an account's folder in the Storage Studio location uploads them to that account. For large jobs, Data Transfers adds per-job progress, copy/move/sync choices and Retry.
- If I delete a file in the Storage Studio location, is it deleted from my cloud account too?
Yes — the folders are your accounts, not copies, so deleting there deletes from the account. Some services keep deleted files in their own trash and some don't; check the provider's website to recover.
- Why can't I change or delete anything in the Home folder inside the Storage Studio location?
On purpose: Home is your external drive's working folder, holding relocated apps, folders and settings. It's read-only so nothing breaks by accident; manage those items with Move back, Restore or Remove in the app.
- Why did the Storage Studio location disappear from Finder when I quit the app?
Quitting Storage Studio really stops it, so its Finder location is removed and background activity ends. Reopen the app and it returns; turn on Launch Storage Studio at login to keep it there.
- Storage Studio isn't showing in Finder's sidebar — how do I fix it?
Make sure Storage Studio is running and has an account, device or drive to show. Then check Cloud Accounts → Mounting: the switch should be on and the status should say it's in Finder; otherwise use Remount / Repair or Open the Drive.
- What does "Mounted as Storage Studio" mean, and why isn't it in Finder's sidebar?
It means Finder's normal location couldn't start, so Storage Studio used a fallback network-style drive to keep files reachable. It isn't in the sidebar (that would need an admin password); use Open the Drive on the Mounting tab.
- What does Remount / Repair do in the Mounting tab?
It rebuilds the Storage Studio location from your current accounts and devices — handy after a network drop or if folders look wrong. It's safe: if nothing has changed, it leaves the working drive alone.
- Why isn't a file I just added from another device showing in the Storage Studio location yet?
Give it about a minute — the location re-checks folders regularly rather than getting instant notice of changes made elsewhere. If it still looks stale, reopen the folder or use Remount / Repair in Cloud Accounts → Mounting.
- Why is one of my cloud accounts missing from the Storage Studio location?
It's usually switched off in Cloud Accounts → Mounting, temporarily unreachable (skipped until it's back), or needs signing in again on the Accounts tab. Remount / Repair picks it up once it's reachable.
- Where do folders shared from a device connected with Bridge show up in Finder?
Inside the Storage Studio location in Finder's sidebar, in a folder named after the device, showing only the folders you chose to share. An offline device is skipped until it's reachable again.
- Why is there no eject button next to Storage Studio in Finder, and do I need to install anything for it?
It's a built-in Finder location like iCloud Drive, not a mounted disk, so there's nothing to eject and nothing extra to install. Turn it off in Cloud Accounts → Mounting, or quit the app to remove it.
- Is the connection between Finder and Storage Studio's cloud location private?
Yes. The link between Finder and Storage Studio is encrypted and stays on your Mac, and files move directly between your Mac and your own cloud accounts — not through Storage Studio's servers.
- Do I still need the Google Drive, Dropbox or OneDrive app if I use the Storage Studio location?
Not to browse those accounts in Finder — the Storage Studio location shows every account connected in the app. Keep the providers' apps if you use their extras; the two are separate, and you can hide duplicates in the Mounting tab.
- What's the difference between the Storage Studio location in Finder and Data Parking?
The Finder location is for using cloud accounts like folders — browse, open, edit, drop in files. Data Parking is for moving things off your Mac safely, with sizes, verified copies, shortcuts, progress and a moves log.
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