Data Transfers · Problems and messages
Why does the cloud folder browser say “Could not list folders”?
Short answer: The account couldn't be read just now; the line underneath says why — an expired sign-in, a limit at the provider, an account no longer set up on this Mac, or a network problem. Fix that, then click Refresh.
Storage Studio couldn't read the folder list from that account just now. The line under the message says why, in plain English. The common ones:
- "That account needs signing in again — its access has expired." — sign in to it again under More → Connect Accounts….
- "…it has hit a limit at its provider." — the service is turning requests away for a while; try again shortly.
- "That account isn't set up on this Mac any more." — remove it and connect it again.
- A network problem — check you're online, then click Refresh.
This is different from "No subfolders here", which means the folder really is empty.
Related: Account needs signing in again · Cloud accounts