Getting started · Quitting, restarting and uninstalling
What is the data-erasure code shown after resetting Storage Studio?
Short answer: It's a code that asks us to erase the personal details we hold for that Mac. Send it from the reset screen or email it to support; purchase records are kept because the law requires them.
It's the code you use to ask us to erase the records we hold about this Mac. Copy it, then send the request from the same screen — an email address is optional and only needed if you want a confirmation — or email the code to support.
What happens on our side:
- Your name, email address and anything else that identifies you is removed.
- Purchase records — invoice, amount, date and tax — are kept, because the law requires them for accounts and tax filings.
- Totals that no longer point to anyone are kept.
- Nothing about the contents of your files ever left your Mac, so there's nothing of that kind to erase.
More in the Privacy Policy.