Licensing & payments · Buying, coupons and onboarding codes
Does my coupon discount my renewals too, or only my first payment?
Short answer: It depends on the coupon: some discount only your first payment, some every payment including renewals, and some a set number of months. Your invoices show where the discount applied.
It depends on the coupon. Each coupon is set up one of three ways: it discounts your first payment only, every payment (renewals too), or your payments for a set number of months. Which one applies is fixed when the coupon is created and can't be changed afterwards.
If you used a first-payment-only coupon on a Monthly or Annual plan, your renewals are charged the full price — that's expected, not a mistake. Your invoices show the discount on each payment it applied to; open them from Billing & invoices in Settings → License.
Not sure which kind you have? Ask whoever gave you the code, or email support@storagestudio.us with the code and your receipt.