Troubleshooting & messages · Moves and copies that didn't finish
What does "The copy didn't match the original closely enough to be sure it's complete" mean?
Short answer: Storage Studio checked the copy, found a difference, and stopped before touching your original — nothing was lost. Close apps that might be writing to the folder and try again.
It means Storage Studio checked the copy on your drive against the original, found a difference, and stopped the move before touching the original. Nothing was lost — your files are still exactly where they were.
Storage Studio only removes the original after the copy has been checked. When a check fails, the safe thing is to stop.
### What to do 1. Close any app that might be writing into that folder (editors, sync apps, downloads in progress). 2. Try the move again. 3. If it keeps failing on the same folder, the folder is probably being changed while it's copied — wait until the app using it is finished, or leave that folder where it is.
See moving folders and the Data Parking manual.