Bridge & your devices · Troubleshooting

What does “Pairing didn't complete” mean in Bridge?

Short answer: The devices didn't finish linking — usually a mistyped or old code, or the two can't reach each other. Re-enter the code, keep the Bridge app open, and try the same Wi-Fi or connect from the device on a hotspot.

It means the two devices didn't finish linking — usually because the code was mistyped or out of date, or because the devices couldn't reach each other. Storage Studio shows the reason beside the Pair button when it knows it, with the next step.

Try this:

  1. Check the code on the other device and type it again (all twelve characters).
  2. Make sure the Bridge app is open on the other device.
  3. Put both devices on the same Wi-Fi, or turn on Find each other automatically if they're on different networks.
  4. If the other device is on a mobile hotspot, start the connection from that device instead.

Last reviewed

Related questions

Also available as Markdown and JSON.