Bridge & your devices · Troubleshooting

Why can't Bridge find my Mac?

Short answer: The devices usually can't reach each other. Keep both apps open, use the same Wi-Fi, allow SS Bridge through Windows Firewall on Private networks, re-type the code, and on a hotspot connect from that device.

Usually the two devices can't reach each other on the network. Work through this:

  1. Make sure Storage Studio is open on the Mac and Bridge is open on the PC.
  2. Put both on the same Wi-Fi or network.
  3. On Windows, allow SS Bridge through Windows Firewall on Private networks, and check your Wi-Fi is set as Private.
  4. Re-type the connecting code carefully.
  5. On different networks, turn on Find each other automatically; if one device is on a mobile hotspot, connect from that device.
  6. If Use local network only is on, both must be on the same network.

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