Bridge & your devices · Troubleshooting

Why don't I see my device's shared folder in Finder?

Short answer: Check the folder is listed in the Bridge app's Shared Folders, the device is connected, and the Mounting tab in Connect Accounts has the drive on with the device ticked. Then try Remount / Repair.

Usually because the Storage Studio drive is switched off, the device isn't ticked to appear, the device is offline, or no folder has been shared yet.

Check in this order:

  1. In the Bridge app, make sure the folder is listed under Shared Folders.
  2. Make sure the device shows as connected in your Mac's Devices tab.
  3. Open Connect Accounts… → Mounting: the drive should be on and the device ticked.
  4. Click Remount / Repair if the drive still looks stale.

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