Delta Drive, Delta Trust & My Drive · Security, sign-in and privacy
What if I lose my Delta Trust recovery kit?
Short answer: Your recovery kit is the only way back in; if you lose it, your backups can never be recovered — not even by Storage Studio. On the Mac the vault was set up on, the key button on the Delta Trust card shows the words again after a code we email you.
Your recovery kit is the only way back in. If you lose it, your backups can never be recovered — not even by Storage Studio. Nobody can reset it, and the fact that we can't look it up is exactly what keeps your backups readable only by you.
If you still have the Mac the vault was set up on, and your licence is active, act now: on the Delta Trust card in Data Backup, choose the key button (Recovery kit — save or print it again), then E-mail me a code. After you paste the code, the same 24 words are shown so you can save or print a new copy. That only works on that Mac.
If that Mac is gone too, the backups in the vault can't be opened by anyone. See where to keep it.