Privacy & safety · Your data, uninstalling and your rights
How do I ask Storage Studio to delete my personal data?
Short answer: Email support@storagestudio.us from your registered address with “Privacy request” or “Delete my data” in the subject. The team verifies it's you and aims to reply within 30 days; some purchase records are kept for tax law.
Email support@storagestudio.us from the address you registered or purchased with, with “Privacy request” or “Delete my data” in the subject. The team will verify it's you before acting, and aims to respond within 30 days.
Your files were never on our servers, so there's nothing of that kind to delete. What we hold is limited to things like your registration or purchase email, licence records and the anonymous totals. Some purchase records must be kept for tax and audit reasons; the Privacy Policy explains which and for how long.
To remove what's on your Mac, use the Uninstall wizard.