Troubleshooting & messages · Moves and copies that didn't finish
What does "Storage Studio asked for it the wrong way — as a folder when it is a single file" mean?
Short answer: Storage Studio tried to copy a single file as if it were a folder — a bug on our side. Nothing changed. Update to the latest version, and report it through Contact Support.
It means the failure is Storage Studio's fault, not your file's: it tried to copy a single file as if it were a folder. Nothing was changed — your original is safe and untouched.
### What to do 1. Make sure you're on the latest version (the License section shows when an update is ready). 2. Move the folder that contains the file instead, if that suits you. 3. Report it from Contact Support so the team can see which item triggered it.
We'd rather say plainly that it's our bug than invent a cause. See getting help.