Troubleshooting & messages · Getting help

What details should I include when I report a problem to Storage Studio support?

Short answer: Use Contact Support in the app (it can attach diagnostics), or email support@storagestudio.us with your app and macOS versions, what you did, the exact message, and what you tried.

The quickest way is Contact Support inside Storage Studio (or ask Tuhi to open a ticket) — it can attach a diagnostics summary for you. If you email support@storagestudio.us instead, include:

  1. Your Storage Studio version (shown in About).
  2. Your macOS version.
  3. What you were doing and what you expected.
  4. The exact message, word for word — a screenshot is ideal.
  5. What you've already tried.

See getting help.

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