Troubleshooting & messages · Updates and installing
What does "Couldn't reach the update server" mean?
Short answer: The daily update check couldn't reach the update service (offline, firewall, or a brief outage). Nothing is wrong — it retries automatically, or check again when online.
Storage Studio checks for updates about once a day. This time it couldn't reach the update service — you're offline, a firewall or VPN blocked it, or the service was briefly unavailable. Nothing is wrong with your installation.
It will try again automatically. To check now, make sure you're online and use the update check in Settings.