Troubleshooting & messages · Moves and copies that didn't finish
What does "couldn't start the copy because of an internal problem" mean?
Short answer: The copy couldn't start because of a problem inside Storage Studio, not your files. Restart the app, update it, and reinstall if it continues — your original is safe.
Storage Studio couldn't even begin copying — the problem is on its side, not with your files. Your original is safe.
### What to do 1. Quit Storage Studio from the menu bar and open it again. 2. Check you're on the latest version. 3. If it continues, reinstall Storage Studio from storagestudio.us (your moves and settings are kept) and contact support with the exact message.