Troubleshooting & messages · Storage Studio itself
What is the code Storage Studio shows after a reset, and why does it say to email it?
Short answer: It's the code that identifies your Mac when asking us to erase our records about it. If the app couldn't send the request, email the code to support and it's handled the same way.
After a reset, Storage Studio can ask us to erase the records we hold about this Mac on our side (licence and usage records — never file contents, which never leave your Mac). The code identifies your Mac in that request.
If the app couldn't reach the server, it shows the code so you can email it to support@storagestudio.us; the request is then handled exactly the same way. Keep the code — it's the same every time for this Mac.
Records of purchases (invoices, amounts, dates, tax) are kept because the law requires it. See privacy.