Troubleshooting & messages · Delta Drive and Delta Trust messages
What does "New backups are paused while your payment is sorted out" mean?
Short answer: A payment problem paused new backups. Everything stored is safe and restorable — choose Fix Payment to pay what's owed, and backups resume once it goes through.
There's a problem with the payment for your vault's plan, so new backups are paused until it's resolved. Everything already stored is safe, and you can still restore.
Choose Fix Payment to pay what's owed on a secure page — you can use a different card there. Backups resume once the payment goes through; Check again asks straight away. See what happens to Delta storage if a payment fails.