Troubleshooting & messages · Storage Studio itself
Why won't Reset offer to remove Storage Studio's folder on my drive?
Short answer: Reset only removes its drive folder once it has fully checked that nothing of yours is still stored there. Connect the drive, close other apps, and run Reset again.
Before it will remove its folder on your external drive, Reset makes sure nothing of yours is still stored there. Two things block it:
- The check didn't finish — for example the drive was busy or slow. Storage Studio won't remove what it hasn't fully checked.
- Items are still stored on the drive — they're put back on your Mac first, and only then can the folder go.
Connect the drive, close other apps, and run Reset again.