Troubleshooting & messages · Licence, trial and sign-in messages
Why won't Storage Studio accept my payment transaction ID to activate?
Short answer: Activation uses the 16-character License Code from your activation email, not a receipt's transaction ID. Find that email, request it again, or contact support.
Activation no longer uses the transaction ID from a payment receipt. Use the 16-character License Code from your activation email instead (or the activation button in that email).
Can't find the email? Search your inbox and junk folder for Storage Studio, use the "email me my licence again" option, or contact support@storagestudio.us.