Tuhi, your storage assistant · Contacting support
What information is sent when I open a support ticket?
Short answer: Only what's on the form: your subject, message and registered email, plus — if you leave them on — your app and macOS versions and a short diagnostics summary you can read first. Files, file names and contents are never included.
Only what's on the form, and you see all of it before sending: your subject and message, your registered email (so replies reach you), and whichever of these you leave switched on under What we'll include:
- your Storage Studio version
- your macOS version
- a short diagnostics summary — roughly how much space is free on your Mac and your external drive, whether the drive is connected, how many cloud accounts are connected, and how many background items need attention
Click Show exactly what the diagnostics contain to read the summary word for word. Your files, file names and file contents are never included. Untick anything you'd rather not share.