Cloud accounts · Adding an account
What does "Could not add account" mean?
Short answer: The sign-in didn't complete — wrong account, a network blip, or the provider refused access — and nothing was added. Read the details, then click Try Again. If Google says "This app is blocked", use custom sign-in credentials.
It means the sign-in didn't complete — for example the wrong account was chosen, the network dropped, or the provider refused access. Nothing was added. Read the details shown in the red box, then click Try Again to restart with the same form values.
Common causes
- Google says "This app is blocked" — your Google account needs custom sign-in credentials.
- You approved a different account than the one you meant — try again and pick the right one on the account chooser.
- A brief network problem — check your connection and retry.
The error text can be selected and copied if you need to send it to support.