Cloud accounts · Testing, editing and removing accounts

A scheduled transfer keeps failing because its account stopped working. What should I do?

Q: A scheduled transfer keeps failing because its account stopped working. What should I do?

Fix the account, not the schedule. Run Test connection on it: for bucket storage, FTP or SFTP, click Edit and update the key or password — the schedule keeps working because the account and nickname stay the same. For Google Drive or Dropbox you need to sign in again, which means removing and re-adding the account. When you remove it, Storage Studio offers to remove its transfers too; click Cancel if you want to note them first, then re-add the account with the same nickname and recreate the schedule.

Short answer: Fix the account: for bucket storage, FTP or SFTP, use Edit to update the key or password and the schedule keeps working. For Google Drive or Dropbox, re-add the account with the same nickname and recreate the schedule.

Fix the account, not the schedule. Run Test connection on it: for bucket storage, FTP or SFTP, click Edit and update the key or password — the schedule keeps working because the account and nickname stay the same.

For Google Drive or Dropbox you need to sign in again, which means removing and re-adding the account. When you remove it, Storage Studio offers to remove its transfers too; click Cancel if you want to note them first, then re-add the account with the same nickname and recreate the schedule.

Last reviewed October 1, 2026

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A scheduled transfer keeps failing because its account stopped working. What should I do?

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