Cloud accounts · Testing, editing and removing accounts
Test connection failed — what should I do?
Short answer: Read the red message — it usually names the cause. For bucket storage, FTP or SFTP, click Edit and fix the details; for Google Drive or Dropbox, remove and re-add the account. Use Copy error to keep the text for support.
Read the red message first — it usually names the cause. Then fix the account: for bucket storage, FTP and SFTP click Edit and correct the key, password, region, bucket or server; for Google Drive and Dropbox, remove the account and add it again to sign in fresh.
Quick checks
- Are you online, and can you reach the service in a browser?
- Did you change the password or revoke access at the provider recently?
- For bucket storage: is the Region a real region and is a Bucket set? Storage Studio shows a banner if either looks wrong.
- For SFTP: is the Server the hostname only, with your name in Username?
Use Copy error to keep the exact text if you need to contact support.