Delta Drive, Delta Trust & My Drive · Security, sign-in and privacy
My Delta Drive sign-in code doesn't work — what should I do?
Short answer: Copy and paste the newest code rather than typing it — it's 12 characters and capitals matter. Each code works once for fifteen minutes. Use your licence email, check spam, and have your authenticator code ready if two-step sign-in is on.
Copy the newest code from the email and paste it, or ask for a fresh one. The code is 12 characters — upper- and lower-case letters, numbers and symbols — and capitals matter, so typing it by hand is the most common reason it fails. Each code works only once and lasts fifteen minutes.
If it still fails:
- Make sure you're using the email address your Storage Studio licence was issued to.
- Use the newest email; earlier codes stop working.
- Spaces before or after the code don't matter, but every other character does.
- Check your spam or junk folder if no email arrives.
- If you've turned on two-step sign-in, you'll also need the code from your authenticator app (or one of your recovery codes).
Still stuck? Contact support.