Delta Drive, Delta Trust & My Drive · Security, sign-in and privacy
Who can open a locked folder in Delta Drive — can support unlock it?
Short answer: Only someone with both your PIN and your email. Storage Studio never opens a locked folder, and our support team can't unlock one for anyone. Finder's Locked checkbox is different: it only stops accidental changes and doesn't keep anyone out.
Only someone with both your PIN and your email. Someone holding your files, your Mac or your email alone can't open a locked folder. Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else — so keep your PIN and your recovery kit safe.
- Opening it takes your 6-digit PIN and a one-time code we email you, in the Delta Drive window on your Mac.
- In a browser or in Finder a locked folder can't be opened. On the website it shows as Locked — open it in Storage Studio on your Mac.
- If you forget the PIN, Forgot PIN… uses the 24 words of your recovery kit. If you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you.
Not the same as Finder's Locked checkbox
Finder's own Locked checkbox (in Get Info) is something different: it only stops a file being changed or deleted by accident, and anyone using your Mac can untick it. It doesn't keep anyone out. A locked Delta Drive folder does.
See locking a folder.