Delta Drive, Delta Trust & My Drive · Security, sign-in and privacy
What if I forget the PIN for a locked Delta Drive folder?
Short answer: Choose Forgot PIN…, type your recovery kit's 24 words and paste an emailed code — the PIN is shown once. If you forget the PIN and lose your recovery kit, the folder can never be opened again; Storage Studio can't recover it.
Use Forgot PIN…: type the 24 words of your recovery kit and paste a code we email you, and your PIN is shown once. A folder locked without a recovery kit can't have its PIN recovered.
If you forget the PIN and lose your recovery kit, the folder can never be opened again — Storage Studio can't recover it for you. Storage Studio never opens a locked folder, and our support team can't unlock one for you or for anyone else.
So keep your recovery kit somewhere safe and away from your Mac, and if you add a hint when locking, never put the PIN itself in it.
See locking a folder and the recovery kit.