Licensing & payments · Refunds, charges and disputes
Do I get money back for unused time when I cancel?
Short answer: No. Cancelling stops future charges and you keep access to the end of the paid period, but unused time isn't prorated or refunded.
No. Cancelling stops future charges, but the period you've already paid for isn't prorated or refunded. Instead, you keep full access until that period ends.
If there's a special circumstance, such as a billing error, email support@storagestudio.us. See Terms of Service §5.4–§5.5.