Licensing & payments · Refunds, charges and disputes
Can I get a refund for Storage Studio?
Short answer: Payments are generally final once activated, except where consumer law requires otherwise. Exceptional cases — like accidental purchases reported within 7 days — can be reviewed via support.
Payments are generally final once your licence is activated — that's why there's a full-featured free trial to try everything first. Mandatory consumer-protection rights in your country still apply.
In exceptional cases, such as a duplicate or accidental purchase reported within seven days, a defect that stops the app launching on a supported Mac, or a billing error on our side, we may refund at our discretion. Email support@storagestudio.us with your receipt within 30 days of the charge. Full details: Terms of Service §5.5–§5.7.