Licensing & payments · Managing your subscription
What happens if my subscription payment fails?
Short answer: Storage Studio keeps working. You'll see Payment didn't go through with a Fix Payment button; pay on the secure page (any card) and the notices clear by themselves once it lands.
Storage Studio keeps working, and your licence is not removed. You'll see Payment didn't go through: the notifications bell turns red, the Home screen's headline turns red, and a Fix Payment button appears there, in the popover and on the licence card. The message also says when the payment will next be tried automatically.
What to do
- Choose Fix Payment. A secure page opens showing what's owed; pay there, with a different card if you like.
- Leave Storage Studio open — it checks again a few times over the next ten minutes, and every notice clears by itself once the payment is confirmed. Check again asks straight away.
If it stays unpaid, the notice tells you in advance if anything is going to change, and on which date. Your files and everything you've moved are never touched. See why the payment notice can't be dismissed.