Licensing & payments · Licence status and offline use
Why is my Storage Studio licence inactive?
Short answer: Usually a subscription that stopped over an uncollected payment, an ended trial or free period, or a refunded or revoked licence. Settings → License shows the reason; your files are untouched.
Usually for one of three reasons: a subscription stopped after a payment wasn't collected, a trial or free period ended, or the licence was refunded or revoked. Settings → License shows the reason and what to do — Fix Payment, re-activate, or pick a plan.
A single failed renewal doesn't make your licence inactive: Storage Studio keeps working and shows Fix Payment while the payment is retried. Your files are completely untouched either way, and re-activating resumes everything right where it left off.